Field Service Technician II

Alma Lasers

. Travel to customer sites throughout the continental United States, with an East Coast focus, to repair Alma Lasers equipment .

Posted 11/11/2026full-timeUnited StatesMid-LevelSenior💰 $42 - $46 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and repairing medical instruments, with a strong focus on preventative maintenance and technical troubleshooting. Proficient in using diagnostic tools and maintaining accurate repair documentation while ensuring compliance with safety and health policies.

Highest-signal resume keywords

Field Service ExperienceLevel 2 Technical TroubleshootingElectrical Repair Using MultimetersISO 13485 KnowledgeMicrosoft Applications Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electrical RepairTechnical TroubleshootingPreventative MaintenanceComponent Level RepairDevice CalibrationReading Diagrams and SchematicsRepair DocumentationMultimeter UsageOscilloscope UsageFull Board Swaps

Soft Skills

Positive AttitudeExcellent Organizational SkillsAbility to Multitask

Tools & Technologies

MultimetersOscilloscopesPower MetersNetSuiteSalesforceMS OfficeExcelVisioPowerPointOutlook

Certifications & Qualifications

Associates Degree in Electrical or Electronic RepairISO 13485 Certification

Industry Keywords

Medical InstrumentsField ServicePreventative MaintenanceTechnical SupportClient Relations

About the role

Key responsibilities & impact

Travel to customer sites throughout the continental United States, with an East Coast focus, to repair Alma Lasers equipment
Complete scheduled preventative maintenance
Provide Level 2 technical troubleshooting support to customers by phone
Diagnose and troubleshoot malfunctioning medical instruments or equipment
Repair equipment after diagnosis
Read diagrams and schematics to perform full board swaps as needed
Test machines after repair to ensure proper functionality
Maintain and complete repair documentation paperwork
Provide Level 2 support via phone to customers and internal employees
Abide by company safety and health policies
Perform low-voltage electrical repair using multimeters, oscilloscopes, and other hand tools
Set appointments for preventive maintenance, service calls, and installations
Work closely with the Client Relations team to resolve customer issues
Perform device calibration using specified test equipment such as power meters
Mentor and aid other field service personnel
Develop troubleshooting documents for the Client Relations team

Requirements

What you’ll need

Associates degree in electrical or electronic repair, or equivalent experience
4+ years of Field Service experience
Experience with component level repair, preferred
Knowledgeable of ISO 13485 certification, preferred
Positive attitude and approach to the job responsibilities and the Alma team
Ability to read diagrams and schematics
Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)
NetSuite and Salesforce experience, preferred
Excellent organizational skills
Ability to multitask
Documentation showing eligibility to work in the United States will be required
Ability to travel 75-90% as needed
Ability to occasionally climb, balance, stoop, kneel, crouch, or crawl
Ability to frequently lift and/or move up to 25 pounds and occasionally up to 70 pounds

Benefits

Comp & perks

Eligible for overtime pay in accordance with state and federal guidelines
Remote position
Equal opportunity employment