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Field Service Technician II
Alma Lasers. Travel to customer sites throughout the continental United States, with an East Coast focus .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing and repairing medical instruments, with a strong focus on customer service and technical support. Proficient in reading schematics and performing low-voltage electrical repairs while adhering to safety standards.
Highest-signal resume keywords
Field Service ExperienceComponent Level RepairISO 13485 KnowledgeTechnical Support ProficiencyElectrical Repair Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electrical RepairComponent Level RepairTroubleshootingDevice CalibrationReading DiagramsMultimeter UsageOscilloscope UsageRepair DocumentationPreventive MaintenanceTechnical Support
Soft Skills
Organizational SkillsMultitasking AbilityPositive AttitudeCustomer-Facing CommunicationMentoring Skills
Tools & Technologies
Microsoft ApplicationsNetSuiteSalesforceTest EquipmentPower Meters
Certifications & Qualifications
Associate Degree in Electrical RepairISO 13485 Certification
Industry Keywords
Medical InstrumentsField ServiceRepair DocumentationSafety PoliciesClient Relations
About the role
Key responsibilities & impact- Travel to customer sites throughout the continental United States, with an East Coast focus
- Diagnose and troubleshoot malfunctioning medical instruments or equipment
- Repair equipment after diagnosis
- Read diagrams and schematics to perform full board swaps as needed
- Test machines after repair to ensure proper functionality
- Maintain and complete repair documentation paperwork
- Provide Level 2 technical support by phone to customers and internal employees
- Abide by company safety and health policies
- Perform low-voltage electrical repairs using multimeters, oscilloscopes, and other hand tools
- Set appointments for preventive maintenance, service calls, and installations
- Work closely with the Client Relations team to resolve customer issues
- Perform device calibration using specified test equipment such as power meters
- Mentor and assist other field service personnel
- Develop troubleshooting documents for the Client Relations team
- Assist in mentoring peers and other departments as needed
Requirements
What you’ll need- Associate degree in electrical or electronic repair, or equivalent experience
- 4+ years of Field Service experience
- Experience with component level repair, preferred
- Knowledgeable of ISO 13485 certification, preferred
- Ability to read diagrams and schematics
- Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)
- NetSuite and Salesforce experience, preferred
- Excellent organizational skills
- Ability to multitask
- Positive attitude and approach to the job responsibilities and the Alma team
- Ability to retain large amounts of information
- Customer-facing communication proficiency
- Documentation showing eligibility to work in the United States will be required
- Ability to travel 75–90% as needed
- Ability to occasionally lift or move up to 70 pounds
Benefits
Comp & perks- Eligible for overtime pay in accordance with state and federal guidelines
- Full-time employment
- Remote position
- Equal opportunity employment