Field Service Technician II

Alma Lasers

. Travel to customer sites throughout the continental United States, focusing on the Central US with East and West Coast coverage as needed .

Posted 9/18/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $42 - $46 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and repairing medical instruments, with a strong emphasis on component-level repair and adherence to ISO 13485 standards. Proficient in providing technical support and maintaining detailed documentation while ensuring customer satisfaction through effective communication and collaboration.

Highest-signal resume keywords

Field Service ExperienceComponent Level RepairISO 13485 KnowledgeTechnical SupportElectrical Repair

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Diagnosing Medical InstrumentsRepairing EquipmentReading Diagrams and SchematicsDevice CalibrationLow-Voltage Electrical Repairs

Soft Skills

Excellent Organizational SkillsAbility to MultitaskPositive Attitude

Tools & Technologies

MultimetersOscilloscopesMicrosoft ApplicationsNetSuiteSalesforce

Certifications & Qualifications

Associate Degree in Electrical or Electronic RepairEligibility to Work in the United States

Industry Keywords

Field ServiceMedical EquipmentRepair DocumentationPreventive MaintenanceClient Relations

About the role

Key responsibilities & impact

Travel to customer sites throughout the continental United States, focusing on the Central US with East and West Coast coverage as needed
Diagnose and troubleshoot malfunctioning medical instruments or equipment
Repair equipment after diagnosis
Read diagrams and schematics to perform full board swaps as needed
Test machines after repair to ensure proper functionality
Maintain and complete repair documentation paperwork
Provide Level 2 technical support by phone to customers and internal employees
Abide by company safety and health policies
Perform low-voltage electrical repairs using multimeters, oscilloscopes, and other hand tools
Set appointments for preventive maintenance, service calls, and installations
Work with the Client Relations team to resolve customer issues
Perform device calibration using specified test equipment such as power meters
Mentor and aid other field service personnel
Develop troubleshooting documents for the Client Relations team
Assist in mentoring peers and other departments as needed

Requirements

What you’ll need

Live in or near Texas
Documentation showing eligibility to work in the United States is required
Associate degree in electrical or electronic repair, or equivalent experience
4+ years of Field Service experience
Experience with component level repair, preferred
Knowledge of ISO 13485 certification, preferred
Ability to read diagrams and schematics
Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)
NetSuite and Salesforce experience, preferred
Excellent organizational skills
Ability to multitask
Ability to retain large amounts of information
Positive attitude and approach to job responsibilities and the Alma team
Ability to meet physical demands, including frequently lifting or moving up to 25 pounds and occasionally up to 70 pounds
Ability to travel 75–90% as needed

Benefits

Comp & perks

Eligible for overtime pay in accordance with applicable federal and state laws
Equal opportunity employment