Field Service Technician II

Alma Lasers

. Travel to customer sites throughout the continental United States, focusing on the Central US with East and West Coast coverage as needed .

Posted 9/18/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $42 - $46 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and repairing medical instruments, with a strong focus on component-level repair and adherence to ISO 13485 standards. Proficient in providing technical support and maintaining detailed documentation while collaborating effectively with client relations.

Highest-signal resume keywords

Field Service ExperienceComponent Level RepairISO 13485 KnowledgeTechnical SupportElectrical Repair

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electrical RepairComponent Level RepairTroubleshootingDevice CalibrationReading DiagramsRepair DocumentationMultimeter UsageOscilloscope UsagePreventive MaintenanceTesting Machines

Soft Skills

Excellent Organizational SkillsAbility to MultitaskPositive AttitudeMentoring SkillsCollaboration

Tools & Technologies

Microsoft ApplicationsNetSuiteSalesforceTest EquipmentHand Tools

Certifications & Qualifications

Associates Degree in Electrical or Electronic RepairISO 13485 Certification

Industry Keywords

Medical InstrumentsField ServiceTechnical SupportRepair DocumentationClient Relations

About the role

Key responsibilities & impact

Travel to customer sites throughout the continental United States, focusing on the Central US with East and West Coast coverage as needed
Diagnose and troubleshoot malfunctioning medical instruments or equipment
Repair equipment after diagnosis
Read diagrams and schematics to perform full board swaps as needed
Test machines after repair to ensure proper functionality
Maintain and complete repair documentation paperwork
Provide Level 2 technical support by phone to customers and internal employees
Abide by company safety and health policies
Perform low-voltage electrical repair using multimeters, oscilloscopes, and other hand tools
Set appointments for preventive maintenance, service calls, and installations
Collaborate with the Client Relations team to resolve customer issues
Perform device calibration using specified test equipment such as power meters
Mentor and aid other field service personnel
Develop troubleshooting documents for the Client Relations team
Assist in mentoring peers and other departments as needed

Requirements

What you’ll need

Associates degree in electrical or electronic repair, or equivalent experience
4+ years of Field Service experience
Experience with component level repair, preferred
Knowledgeable of ISO 13485 certification, preferred
Ability to read diagrams and schematics
Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)
NetSuite and Salesforce experience, preferred
Excellent organizational skills
Ability to multitask
Positive attitude and approach to the job responsibilities and the Alma team
Ability to work in or near Texas
Documentation showing eligibility to work in the United States will be required
Ability to travel 75–90% as needed
Ability to lift and/or move up to 70 pounds occasionally and up to 25 pounds frequently
Ability to perform occasional climbing, balancing, stooping, kneeling, crouching, or crawling

Benefits

Comp & perks

Eligible for overtime pay in accordance with applicable federal and state laws
Equal opportunity employment