Field Service Technician II

Alma Lasers

. Travel to customer sites throughout the continental United States, with an East Coast focus .

Posted 9/18/2026full-timeRemote • New Jersey • United StatesMid-LevelSenior💰 $42 - $46 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in diagnosing and repairing medical instruments, with a strong focus on customer service and technical troubleshooting. Proficient in maintaining documentation and adhering to safety policies while providing field service support.

Highest-signal resume keywords

Field Service ExperienceLevel 2 Technical TroubleshootingElectrical RepairISO 13485 KnowledgeMicrosoft Applications Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Component Level RepairReading Diagrams and SchematicsDevice CalibrationPreventive MaintenanceMultimeter UsageOscilloscope UsageTechnical DocumentationTroubleshootingRepairing Medical EquipmentTesting Machines

Soft Skills

Excellent Organizational SkillsAbility to MultitaskPositive AttitudeMentoring SkillsCollaboration with Client Relations

Tools & Technologies

NetSuiteSalesforceMS OfficeExcelVisioPowerPointOutlookTest EquipmentHand ToolsPower Meters

Certifications & Qualifications

Associate's Degree in Electrical or Electronic RepairISO 13485 Certification Knowledge

Industry Keywords

Medical InstrumentsField ServicePreventive MaintenanceTechnical SupportCustomer Service

About the role

Key responsibilities & impact

Travel to customer sites throughout the continental United States, with an East Coast focus
Provide repairs to Alma Lasers equipment
Complete scheduled preventative maintenance
Provide Level 2 technical troubleshooting to customers by phone
Diagnose and troubleshoot malfunctioning medical instruments or equipment
Repair equipment after diagnosis
Read diagrams and schematics to perform full board swaps as needed
Test machines after repair to ensure proper functionality
Maintain and complete repair documentation paperwork
Provide Level 2 support via phone to customers and internal employees
Abide by company safety and health policies
Perform low-voltage electrical repair using multimeters, oscilloscopes, and other hand tools
Set appointments for preventive maintenance, service calls, and installations
Work closely with the Client Relations team to resolve customer issues
Perform device calibration using specified test equipment such as power meters
Mentor and aid other field service personnel
Develop troubleshooting documents for the Client Relations team
Assist in mentoring peers and other departments as needed

Requirements

What you’ll need

Associate's degree in electrical or electronic repair, or equivalent experience
4+ years of Field Service experience
Experience with component level repair, preferred
Knowledgeable of ISO 13485 certification, preferred
Ability to read diagrams and schematics
Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)
NetSuite and Salesforce experience, preferred
Excellent organizational skills
Ability to multitask
Positive attitude and approach to the job responsibilities and the Alma team
Documentation showing eligibility to work in the United States will be required
Ability to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 70 pounds
Willingness and ability to travel 75–90% as needed
Ability to occasionally sit; climb or balance; and stoop, kneel, crouch or crawl
Required vision abilities include close, distance, color, peripheral, depth perception, and ability to adjust focus

Benefits

Comp & perks

Eligible for overtime pay in accordance with applicable federal and state laws
Reasonable accommodations for individuals with disabilities
Equal opportunity employment