Field Service Technician II

Alma Lasers

. Travel to customer sites throughout the continental United States, with an East Coast focus .

Posted 9/18/2026full-timeRemote • New Jersey • United StatesMid-LevelSenior💰 $42 - $46 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and repairing medical instruments, with a strong focus on low-voltage electrical repair and adherence to safety standards. Proficient in technical support and documentation, with experience in mentoring and collaborating with cross-functional teams.

Highest-signal resume keywords

Field Service ExperienceComponent Level RepairISO 13485 KnowledgeLow-Voltage Electrical RepairMicrosoft Applications Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Diagnosing Medical InstrumentsRepairing EquipmentReading Diagrams and SchematicsTesting MachinesDevice CalibrationMultimeter UsageOscilloscope UsagePreventive MaintenanceTechnical SupportDocumentation Completion

Soft Skills

Excellent Organizational SkillsAbility to MultitaskPositive AttitudeMentoring SkillsCollaboration

Tools & Technologies

MultimetersOscilloscopesPower MetersNetSuiteSalesforceMS OfficeExcelVisioPowerPointOutlook

Certifications & Qualifications

Associate's Degree in Electrical or Electronic RepairISO 13485 Certification

Industry Keywords

Field ServiceMedical InstrumentsRepair DocumentationClient RelationsSafety and Health Policies

About the role

Key responsibilities & impact

Travel to customer sites throughout the continental United States, with an East Coast focus
Diagnose and troubleshoot malfunctioning medical instruments or equipment
Repair equipment after diagnosis
Read diagrams and schematics to perform full board swaps as needed
Test machines after repair to ensure proper functionality
Maintain and complete all repair documentation paperwork
Provide Level 2 technical support via phone to customers and internal employees
Abide by company safety and health policies
Perform low-voltage electrical repair using multimeters, oscilloscopes, and other hand tools
Set appointments for preventive maintenance, service calls, and installations
Work closely with the Client Relations team to resolve customer issues
Perform device calibration using specified test equipment such as power meters
Mentor and aid other field service personnel
Develop troubleshooting documents for the Client Relations team
Assist in mentoring peers and other departments as needed

Requirements

What you’ll need

Associate's degree in electrical or electronic repair, or equivalent experience
4+ years of Field Service experience
Experience with component level repair, preferred
Knowledgeable of ISO 13485 certification, preferred
Ability to read diagrams and schematics
Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)
NetSuite and Salesforce experience, preferred
Excellent organizational skills
Ability to multitask
Positive attitude and approach to the job responsibilities and the Alma team
Documentation showing eligibility to work in the United States will be required
Ability to occasionally sit; climb or balance; and stoop, kneel, crouch or crawl
Ability to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 70 pounds
Required vision abilities: close, distance, color, peripheral, depth perception, and focus adjustment
75–90% travel as needed

Benefits

Comp & perks

Eligible for overtime pay in accordance with applicable federal and state laws
Equal opportunity employer