Field Service Technician II

Alma Lasers

. Travel to customer sites throughout the continental United States, primarily on the East Coast, with Central U.S.

Posted 9/18/2026full-timeRemote • New Jersey • United StatesMid-LevelSenior💰 $42 - $46 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and repairing medical instruments, with proficiency in reading diagrams and schematics. Strong ability to provide technical support and maintain documentation while adhering to safety policies.

Highest-signal resume keywords

Field Service ExperienceComponent Level RepairISO 13485 KnowledgeMultimeter ProficiencyMicrosoft Applications Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Diagnosing Medical InstrumentsRepairing EquipmentReading DiagramsTesting MachinesLow-Voltage Electrical RepairsDevice CalibrationTroubleshooting DocumentationPreventive MaintenanceService CallsField Service Mentoring

Soft Skills

Excellent Organizational SkillsAbility to MultitaskPositive Attitude

Tools & Technologies

MultimetersOscilloscopesPower MetersNetSuiteSalesforceMS OfficeExcelVisioPowerPointOutlook

Certifications & Qualifications

Associate's Degree in Electrical RepairEligibility to Work in the United States

Industry Keywords

Medical InstrumentsField ServiceTechnical SupportRepair DocumentationSafety Policies

About the role

Key responsibilities & impact

Travel to customer sites throughout the continental United States, primarily on the East Coast, with Central U.S. coverage as needed
Diagnose and troubleshoot malfunctioning medical instruments or equipment
Repair equipment after diagnosis
Read diagrams and schematics to perform full board swaps as needed
Test machines after repair to ensure proper functionality
Maintain and complete repair documentation paperwork
Provide Level 2 technical support by phone to customers and internal employees
Abide by company safety and health policies
Perform low-voltage electrical repairs using multimeters, oscilloscopes, and other hand tools
Set appointments for preventive maintenance, service calls, and installations
Work closely with the Client Relations team to resolve customer issues
Perform device calibration using specified test equipment such as power meters
Mentor and aid other field service personnel
Develop troubleshooting documents for the Client Relations team
Travel 75–90% as needed

Requirements

What you’ll need

Candidates must live in or near New York or New Jersey
Associate's degree in electrical or electronic repair, or equivalent experience
4+ years of Field Service experience
Experience with component level repair, preferred
Knowledge of ISO 13485 certification, preferred
Ability to read diagrams and schematics
Proficiency with Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)
NetSuite and Salesforce experience, preferred
Excellent organizational skills
Ability to multitask
Positive attitude and approach to job responsibilities and team
Documentation showing eligibility to work in the United States is required
Ability to occasionally sit, climb or balance, stoop, kneel, crouch or crawl
Ability to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 70 pounds
Specific vision abilities including close, distance, color, peripheral, and depth perception, and ability to adjust focus

Benefits

Comp & perks

Eligible for overtime pay in accordance with applicable federal and state laws
Equal opportunity employment