Field Service Technician II

Alma Lasers

. Travel to customer sites throughout the continental United States, primarily the Central US, to repair Alma Lasers equipment .

Posted 9/18/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $42 - $46 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in diagnosing and repairing medical instruments, with a strong focus on customer service and technical troubleshooting. Proficient in maintaining documentation and adhering to safety standards while performing field service tasks.

Highest-signal resume keywords

Field Service ExperienceComponent Level RepairISO 13485 KnowledgeDevice CalibrationTechnical Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electrical RepairMultimeter UsageOscilloscope UsageReading DiagramsPreventive MaintenanceTechnical DocumentationTroubleshooting SupportBoard SwapsTesting Equipment FunctionalityCustomer Support

Soft Skills

Positive AttitudeOrganizational SkillsMultitaskingMentoring

Tools & Technologies

Microsoft OfficeExcelVisioPowerPointOutlookNetSuiteSalesforce

Certifications & Qualifications

Associate Degree in Electrical RepairISO 13485 Certification

Industry Keywords

Medical InstrumentsField ServicePreventive MaintenanceTechnical SupportClient Relations

About the role

Key responsibilities & impact

Travel to customer sites throughout the continental United States, primarily the Central US, to repair Alma Lasers equipment
Complete scheduled preventative maintenance
Provide Level 2 technical troubleshooting support to customers by phone
Diagnose and troubleshoot malfunctioning medical instruments or equipment
Repair equipment after diagnosis
Read diagrams and schematics to perform full board swaps as needed
Test machines after repair to ensure proper functionality
Maintain and complete all repair documentation paperwork
Provide Level 2 support via phone to customers and internal employees
Abide by company safety and health policies
Set appointments for preventive maintenance, service calls, and installations
Work closely with the Client Relations team to resolve customer issues
Perform device calibration using specified test equipment such as power meters
Mentor and aid other field service personnel
Develop troubleshooting documents for the Client Relations team
Assist in mentoring peers and other departments as needed
Travel 75–90% as needed, including East and West Coasts as business needs require

Requirements

What you’ll need

Associate degree in electrical or electronic repair, or equivalent experience
4+ years of Field Service experience
Experience with component level repair, preferred
Knowledgeable of ISO 13485 certification, preferred
Positive attitude and approach to the job responsibilities and the Alma team
Ability to read diagrams and schematics
Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)
NetSuite and Salesforce experience, preferred
Excellent organizational skills
Ability to multitask
Documentation showing eligibility to work in the United States will be required
Ability to perform low voltage electrical repair using a multimeter, oscilloscope, and other hand tools
Ability to perform device calibration using specified test equipment such as power meters
Ability to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 70 pounds
Ability to meet physical demands including occasional sitting, climbing or balancing, and stooping, kneeling, crouching or crawling

Benefits

Comp & perks

Eligible for overtime pay in accordance with applicable federal and state laws
Equal opportunity employment