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About the role
Key responsibilities & impact- Manage the day-to-day administration of ALO’s retail lease portfolio.
- Review recurring lease payment obligations, one-time invoices, and annual reconciliations; challenge discrepancies and track recoveries through resolution.
- Partner with accounting teams on payment schedules, timely processing, missed or incorrect payments, and landlord balances.
- Coordinate vendor setup and maintenance.
- Manage tenant improvement allowance collections, documentation, deadlines, and outstanding-balance reporting.
- Generate financial and portfolio reports for budgeting, forecasting, and business decisions.
- Review lease abstracts and amendments and maintain the lease database.
- Communicate lease executions, amendments, and material lease terms to internal teams.
- Manage the lease administration inbox and landlord inquiries, prioritizing time-sensitive communications and tracking issues to resolution.
- Investigate landlord account discrepancies and resolve them with landlords.
- Liaise with legal teams and landlords on lease disputes, formal notices, and matters requiring legal review.
- Maintain complete lease files and supporting correspondence.
- Coordinate compliant certificates of insurance with insurance providers and internal partners.
- Conduct lease audits, identify discrepancies and risks, and coordinate corrective action.
- Document issues, decisions, approvals, and resolutions for internal controls and audit requirements.
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Real Estate, Finance, or a related field, or equivalent practical experience.
- Minimum of three years of lease administration experience, preferably with a multi-location retailer, or equivalent demonstrated experience managing a complex lease portfolio.
- Strong ability to interpret commercial leases, amendments, and financial obligations, including retail-specific lease provisions.
- Experience reviewing occupancy costs, annual reconciliations, landlord accounts, and tenant improvement allowance claims.
- Demonstrated ability to independently resolve complex issues, prioritize competing deadlines, and follow matters through to completion.
- Strong written and verbal communication skills and the ability to work effectively with landlords, external partners, and cross-functional teams.
- Excellent organizational skills, attention to detail, and sound judgment when handling confidential information and escalating risks.
- International lease administration experience an asset.