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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service operations and team management, with a focus on delivering person-centred solutions and fostering strategic partnerships to enhance community capacity for older people.
Highest-signal resume keywords
Service Operations ManagementStaff ManagementInterpersonal CommunicationProblem-SolvingTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
CollaborationLeadershipOrganizational SkillsProactive ApproachContinuous Development
Certifications & Qualifications
Degree Level Education
Industry Keywords
Support CoordinationVolunteer EngagementCommunity CapacityHSE Agreement ObjectivesPerson-Centred SolutionsReferral PathwaysConfidentialityStakeholder ReportingService Delivery ExcellenceOlder People Support
About the role
Key responsibilities & impact- Lead and deliver ALONE’s core services, including Support Coordination, Befriending (Visitation & Telephone), Volunteer Engagement, and Technology Support for older people
- Drive strategic partnerships with local Statutory, Community, and Voluntary organisations
- Promote ALONE’s mission and services, build referral pathways, and expand community capacity
- Ensure excellence in service delivery, meet all HSE agreement objectives, and provide accurate, timely reporting
- Identify and address service gaps and implement person-centred solutions across sectors
- Provide reports to funders, stakeholders, and leadership using data to shape future services
- Inspire high-performing teams through people management, continuous development, and a culture of improvement
- Deliver ALONE’s strategic goals and align team work with ambitious targets
- Recruit and engage volunteers
- Perform additional duties as assigned
Requirements
What you’ll need- Educated to Degree Level or significant relevant experience
- Minimum 3 years proven experience in service operations
- Minimum 2 years’ staff management experience, including support and performance management of teams
- Commitment to ALONE’s mission
- Highest standards of confidentiality, discretion, and respect
- Excellent interpersonal and communication skills
- Collaborative team player able to foster strong internal and external relationships
- Proactive problem-solving and innovation to improve service delivery and support independent older people
- Strong time management and organisational skills to prioritise workload and meet KPIs
Benefits
Comp & perks- 35-hour working week (core hours 9-5)
- Annual Salary Reviews
- Time Off in Lieu
- Mileage Policy in place for applicable roles
- Death in Service after 6 months’ probation successfully completed
- Travel Saver Schemes
- Sick Pay Scheme after 6 months’ probation successfully completed
- Bike to Work Scheme
- HSF Partnership
- Horizontal Transfer Opportunities
- Comprehensive Training & Development
- Bespoke Induction Programmes
- Progression Opportunities
- Further Education Opportunities
- Employee Assistance Programme with 24-hour support
- GP telephone Advice
- Virtual Doctor
- Private Prescription Service
- 6 structured Counselling/ Emotional Wellbeing Service
- Legal Helpline