ALONE

General

• Devise personalised support plans to address challenges and improve older people’s quality of life
• Provide access to ALONE’s services and coordinate access to other community services
• Advocate for older people within health, social care and welfare services
• Establish and maintain referral relationships with statutory and non-statutory agencies
• Develop and maintain referral pathways for ALONE’s Support Coordination services
• Adhere to ALONE’s quality management systems and policies
• Monitor and manage KPIs and SMART targets
• Deliver timely reports on service developments, challenges and achievements
• Manage distribution and installation of technology supporting older people’s wellbeing and safety
• Maintain accurate records in ALONE’s CRM database

Support Coordinator

• Devise personalised support plans to address challenges and enhance older people’s quality of life
• Provide access to ALONE’s services and coordinate access to other community services
• Advocate for older people’s needs within health, social care, and welfare services
• Establish and nurture referral relationships with statutory and non-statutory agencies
• Develop and maintain efficient referral pathways for ALONE’s Support Coordination services
• Adhere to ALONE’s quality management systems and policies
• Monitor and manage KPIs and achieve SMART targets
• Deliver timely reports on service developments, challenges, and achievements
• Manage distribution and installation of technology supporting older people’s wellbeing and safety
• Maintain accurate records in ALONE’s CRM database

• Devise personalised support plans for older people
• Provide access to ALONE’s services and coordinate access to other community services
• Advocate for older people within health, social care, and welfare services
• Establish and nurture referral relationships with statutory and non-statutory agencies
• Develop and maintain referral pathways for ALONE’s Support Coordination services
• Adhere to ALONE’s quality management systems and policies
• Monitor and manage KPIs and work toward SMART targets
• Deliver timely reports on service developments, challenges, and achievements
• Manage the distribution and installation of technology supporting older people’s wellbeing and safety
• Maintain records in ALONE’s CRM database

Manager

• Lead and deliver ALONE’s core services, including Support Coordination, Befriending (Visitation & Telephone), Volunteer Engagement, and Technology Support for older people
• Drive strategic partnerships with local Statutory, Community, and Voluntary organisations
• Promote ALONE’s mission and services, build referral pathways, and expand community capacity
• Ensure excellence in service delivery, meet all HSE agreement objectives, and provide accurate, timely reporting
• Identify and address service gaps and implement person-centred solutions across sectors
• Provide reports to funders, stakeholders, and leadership using data to shape future services
• Inspire high-performing teams through people management, continuous development, and a culture of improvement
• Deliver ALONE’s strategic goals and align team work with ambitious targets
• Recruit and engage volunteers
• Perform additional duties as assigned

Support Coordinator

Support Coordinator

Support Coordinator

Service Manager