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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates a strong commitment to enhancing the quality of life for older people through personalized support plans and effective advocacy within health and social care services. Proficient in managing technology and data systems to monitor service delivery and achieve SMART targets.
Highest-signal resume keywords
Personalized Support PlanningAdvocacy for Older PeopleKPI Monitoring and ManagementTechnology and Data ManagementStakeholder Partnership Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Needs AssessmentResource AllocationData Management SystemsCRM Database ManagementReport Writing
Soft Skills
Problem-SolvingCommunicationOrganizational SkillsAttention to DetailNegotiation
Tools & Technologies
ALONE’s CRM DatabaseTechnology for Wellbeing and Safety
Certifications & Qualifications
Full Clean Driving Licence
Industry Keywords
Older People ServicesCommunity ServicesReferral PathwaysQuality Management SystemsSMART Targets
About the role
Key responsibilities & impact- Devise personalised support plans to address challenges and enhance older people’s quality of life
- Provide access to ALONE’s services and coordinate access to other community services
- Advocate for older people’s needs within health, social care, and welfare services
- Establish and nurture referral relationships with statutory and non-statutory agencies
- Develop and maintain efficient referral pathways for ALONE’s Support Coordination services
- Adhere to ALONE’s quality management systems and policies
- Monitor and manage KPIs and achieve SMART targets
- Deliver timely reports on service developments, challenges, and achievements
- Manage distribution and installation of technology supporting older people’s wellbeing and safety
- Maintain accurate records in ALONE’s CRM database
Requirements
What you’ll need- Demonstrated passion for improving the lives of older people and commitment to ALONE’s mission
- Problem-solving skills, focusing on efficient needs assessment and resource allocation
- Excellent written and verbal communication abilities
- Ability to foster partnerships and negotiate effectively with diverse stakeholders
- Proficiency in technology and data management systems
- Good organisational and multitasking skills
- Solution-focused approach to complex challenges
- Keen attention to detail
- Enthusiasm for setting and achieving SMART targets
- Self-starter with capacity to work well with stakeholders
- Full clean driving licence and own transport are mandatory
- Willingness and ability to travel within the community
- Background in older people-related fields is not required
Benefits
Comp & perks- Comprehensive induction and training programme
- Annual Salary Reviews
- Time Off in Lieu
- Mileage Policy in place for applicable roles
- Death in Service after 6 months’ probation successfully completed
- Travel Saver Schemes
- Sick Pay Scheme after 6 months’ probation successfully completed
- Bike to Work Scheme
- HSF Partnership
- Comprehensive Training & Development
- Bespoke Induction Programmes
- Progression Opportunities
- Further Education Opportunities
- Employee Assistance Programme – 24-hour support programme
- GP telephone Advice
- Virtual Doctor
- Private Prescription Service
- 6 structured Counselling/Emotional Wellbeing Service
- Legal Helpline
- 35-hour working week (core hours 9–5)