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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support and relationship management for enterprise customers, with a strong focus on API integration and solutions engineering. Proficient in translating technical concepts for diverse audiences while ensuring compliance with local and regional requirements.
Highest-signal resume keywords
Technical Support for Enterprise CustomersAPI Integration and ImplementationREST APIs and SDKs ProficiencyFluency in MandarinSales Engineering Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
API IntegrationREST APIsSDKsSoftware Integration WorkflowsPostmanWebSocketsJSONTechnical PresentationsSolution DesignRFPs
Soft Skills
Attention to DetailSelf-StarterIndependent WorkProject ManagementEffective Communication
Tools & Technologies
Grafana
Industry Keywords
Enterprise CustomersB2BSaaSTechnical Sales EngagementsCompliance
Tech Stack
Tools & technologiesGrafana
About the role
Key responsibilities & impact- Provide technical support and relationship management for existing enterprise customers throughout the partner lifecycle.
- Partner with Sales and Solutions teams on pre-sales technical discussions, solution design, API consultations, and product and technical presentations.
- Guide new enterprise customers through API integration, implementation, and onboarding.
- Collaborate with Product and Engineering to improve localized experiences and translate business and technical requirements into specifications.
- Serve as the product and technical subject matter expert for the Alpaca platform.
- Work with local compliance and operations teams on local and regional product requirements.
- Own technical sales engagements end-to-end, including discovery calls, solution validation, RFPs, security questionnaires, and demos.
- Create sales support materials and product documentation.
- Coordinate with local regulators, vendors, and partners and relay requirements to global Product and Engineering teams.
- Help customers adopt Alpaca’s platform while maintaining high technical and customer support standards; travel as needed.
- Track product development timelines and support testing and rollout of new features to partners.
Requirements
What you’ll need- Experience supporting enterprise / B2B customers in a technical, sales engineering, or solutions engineering role (typically 5+ years), ideally at API or SaaS-first companies.
- Strong understanding of REST APIs, SDKs, and software integration workflows; hands-on experience with APIs, WebSockets, Postman, Grafana, and JSON.
- Able to translate complex technical concepts into simple, understandable terms.
- Self-starter who thrives in a startup environment, manages multiple assignments simultaneously, works independently, and drives projects to completion with close attention to detail.
- Fluency in Mandarin for customer interactions.
- Sufficient English proficiency to collaborate effectively with the global team.
Benefits
Comp & perks- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card