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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Customer Relationship Management, with a strong focus on enhancing client experiences and managing customer communications effectively. Proficient in MIS tools and order entry processes to create accurate job estimates and manage production workflows.
Highest-signal resume keywords
Account ManagementCustomer Relationship Management (CRM)MIS Tools ProficiencyAnalytical SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Job EstimationOrder Entry ProcessesPrinting KnowledgePrepress RequirementsCustomer Billing Procedures
Soft Skills
Professional CommunicationTime ManagementCustomer ServiceProblem SolvingRespectful Interaction
Tools & Technologies
CRM ToolsMIS Systems
Industry Keywords
Inside SalesClient ExperienceCustomer InquiriesLead ManagementDirect Mail
About the role
Key responsibilities & impact- Increase the center’s inside sales
- Support the Account Executive as needed
- Draw in new customers and contacts
- Maintain center accounts and expand penetration into existing accounts
- Create a positive client experience
- Maintain knowledge of AlphaGraphics products, services, production processes, capabilities, and pricing
- Consult with customers, upsell, and cross-sell opportunities
- Capture customer specifics using Job Analysis questions
- Review proofs and manage the proofing process
- Notify customers when jobs are ready for pickup
- Create timely, accurate, and professionally presented job estimates
- Resolve customer inquiries and complaints
- Maintain pricing strategies and customer billing procedures
- Update the mailing list database
- Assist sales representative functions and inside production when requested
- Follow up on and manage inbound leads
- Follow up on targeted direct mail or local Shop mailings
- Keep customers informed about job progress through production
- Manage customer communications and respond to inquiries promptly
Requirements
What you’ll need- Account Management experience is preferred but not required
- Knowledge of printing and prepress requirements a plus
- Solid knowledge of MIS systems and order entry processes
- Professional and respectful customer communications
- Strong analytical skills
- Excellent writing and verbal skills
- Professional appearance and decorum
- Strong organizational and time-management skills
- Proficiency in CRM tools
- Mastery of MIS tools to create and estimate customer projects effectively
Benefits
Comp & perks- Flexible work from home options available
- Training programs in management, sales, operations, print, signs, design, and marketing
- Competitive compensation
- Flexible scheduling
- Career path development
- Hard work, collaboration, humanity, fun, and laughter