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Account Manager – Consulting, Professional Services
AlphaSense. Maximize retention rate across the book of business .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management with a focus on client retention and growth, leveraging strong business acumen and relationship management skills to drive adoption of solutions and exceed revenue goals.
Highest-signal resume keywords
Account ManagementClient RetentionRevenue GrowthRelationship ManagementSaaS Client Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Retention Rate ForecastingRevenue Target ManagementClient Value Story GatheringBusiness Review ConductingProactive Outreach
Soft Skills
Exceptional Communication SkillsIntellectual CuriosityAdaptabilityCollaboration
Industry Keywords
Fortune 1000 ClientsBusiness AcumenClient Engagement Best PracticesSaaS Environment
About the role
Key responsibilities & impact- Maximize retention rate across the book of business
- Drive adoption of AlphaSense solutions into other business units of existing clients and exceed monthly, quarterly, and annual revenue goals
- Identify revenue at risk to help prevent churn
- Forecast retention rates
- Collaborate with Account Executives to identify growth opportunities
- Understand client businesses, roles, responsibilities, projects, and performance metrics to communicate with users and decision makers, identify white space, and craft messaging with Account Executives
- Cultivate relationships with users and key stakeholders so AlphaSense is viewed as a business partner
- Hold business reviews with key stakeholders
- Conduct proactive outreach with relevant material and information
- Serve as AlphaSense’s physical presence within clients through floor walks, lunch-and-learns, and similar activities
- Advocate for AlphaSense to clients and for clients within AlphaSense
- Gather client value stories and product feedback and circulate them internally to support product development, marketing, and sales
Requirements
What you’ll need- At least three years of experience in an account management role
- Experience owning retention and growth for an existing book of business
- Experience carrying renewal and expansion targets for managed client accounts after the initial sale
- Demonstrated success managing and growing relationships within Fortune 1000 clients
- Internal and external relationship management skills
- Strong business acumen
- Commitment to effective processes and tactics
- Natural intellectual curiosity and ability to learn and adapt quickly
- Understanding of best practices for client engagement within a SaaS environment
- Exceptional oral, written, and presentation skills
- Ability to distill and explain complex issues in simple terms
- Prior experience in the listed industries is not required
Benefits
Comp & perks- Performance-based bonus
- Equity
- Generous benefits program
- Equal employment opportunity
- Reasonable accommodation for qualified employees with protected disabilities
- AlphaSense never asks candidates to pay for job applications, equipment, or training