Account Manager

AlphaSense

. Develop three-dimensional relationships with customers and key stakeholders .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $96,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in relationship management and client engagement within a SaaS environment, with a strong focus on retention, growth, and effective communication. Proven ability to collaborate with stakeholders and drive adoption of solutions while maximizing client value.

Highest-signal resume keywords

Relationship ManagementClient Engagement Best PracticesBusiness AcumenRetention StrategiesSaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Exceptional Oral CommunicationExceptional Written CommunicationPresentation SkillsAdaptabilityProcess Commitment

Industry Keywords

Fortune 1000 ClientsClient Value StoriesChurn PreventionRevenue ForecastingBusiness Reviews

About the role

Key responsibilities & impact

Develop three-dimensional relationships with customers and key stakeholders
Serve as the main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions
Retain and grow the customer base
Collaborate with Account Executives to identify new business opportunities and expand client accounts
Maximize retention across the book of business
Drive adoption of AlphaSense solutions into additional business units
Identify revenue at risk and help prevent churn
Forecast retention rates
Understand client business structures, roles, projects, and performance metrics
Cultivate relationships so AlphaSense is viewed as a business partner
Hold business reviews with key stakeholders
Conduct proactive outreach with relevant materials and information
Serve as a physical presence within clients through floor walks and lunch-and-learns
Advocate for AlphaSense to clients and for clients within AlphaSense
Acquire client value stories and product feedback and circulate it internally to product, marketing, and sales teams

Requirements

What you’ll need

Demonstrated success managing and growing relationships within Fortune 1000 clients
Expertise in internal and external relationship management
Strong business acumen
Commitment to effective processes and tactics
Ability to learn and adapt quickly
Understanding of client engagement best practices within a SaaS environment
Exceptional oral, written, and presentation skills
Ability to distill and explain complex issues in simple terms
Life Sciences industry experience is not required; industry knowledge can be built on the job

Benefits

Comp & perks

Performance-based bonus
Equity
Generous benefits program