Senior Program Manager, Revenue Operations

AlphaSense

. Own delivery of strategic Customer Success programs involving cross-functional change, ambiguity, executive decisions, and handoff to business-as-usual operations .

Posted 11/11/2026full-timeRemote • United StatesSenior💰 $100,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering strategic Customer Success programs, managing cross-functional initiatives, and implementing scalable solutions. Proficient in stakeholder engagement, process improvement, and measuring business outcomes through established KPIs.

Highest-signal resume keywords

Customer Success Program DeliverySalesforce Change ManagementGainsight and Gong ProficiencyStakeholder CommunicationKPI Setting and Measurement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements GatheringProcess ImprovementChange ManagementOperational EfficiencyBusiness Case Development

Soft Skills

Clear CommunicationStrong OrganizationAttention to DetailAdaptabilityConflict Resolution

Tools & Technologies

SalesforceGainsightGongAI ToolsRevTech

Industry Keywords

Customer SuccessAccount ManagementPost-Sales OperationsRenewalsOnboarding

About the role

Key responsibilities & impact

Own delivery of strategic Customer Success programs involving cross-functional change, ambiguity, executive decisions, and handoff to business-as-usual operations
Run the full delivery cycle, including requirements gathering, timelines, UAT, quality, training, and launch
Meet with Customer Success, Support, Product, Finance, Legal, and Sales stakeholders to define business needs and deliverables
Evaluate processes and systems, identify improvement opportunities, translate business needs into scalable solutions, and drive implementation
Design and launch Customer Success processes, playbooks, and SOPs; establish scalable operating models and transition ownership to Revenue Operations
Partner with Enablement on rollout, training, and adoption
Coordinate timelines and resourcing with RevTech, Salesforce administrators, and developers; escalate conflicts and delays
Lead stakeholder communications and resolve disagreements across Customer Success, Sales, Finance, and Legal
Drive Customer Success milestones, readiness, and operational handoff on enterprise transformations
Establish success measures and track adoption and business outcomes

Requirements

What you’ll need

6+ years of experience in a revenue or customer-facing operations organization, such as Customer Success, Account Management, Support, or Sales, owning delivery of strategic initiatives
Experience introducing new technology, workflows, and processes in a post-sales or Customer Success organization, including renewals, onboarding, adoption, or customer health programs
Experience building a business case and gathering requirements across Customer Success, Sales, Finance, Marketing, Product, and Legal
Skill at setting targets and KPIs for a business case and measuring change adoption and delivered value
Experience delivering change in Salesforce and integrated tools, working with administrators and developers
Hands-on experience with Gainsight and Gong, including Gong for forecasting
Skill at setting timelines, aligning resources, and managing executive stakeholders through decisions
Comfortable leveraging AI tools to streamline workflows, improve operational efficiency, and accelerate program delivery
Clear written and verbal communication, strong organization, and attention to detail
Comfort working in a changing, fast-paced environment and building new ways of working with business partners

Benefits

Comp & perks

Equity may be offered
Generous benefits program
Equal-opportunity employment
Reasonable accommodation for qualified employees with protected disabilities
AlphaSense never asks candidates to pay for job applications, equipment, or training