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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client communication, financial assessment, and negotiation to establish sustainable payment arrangements. Proficient in managing multiple accounts while ensuring compliance with regulations and maintaining high-quality customer service standards.
Highest-signal resume keywords
Bilingual CommunicationCollections ExperienceNegotiation SkillsOrganizational SkillsCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial AssessmentPayment Arrangement NegotiationAccount ManagementLegal Document PreparationQuality Standards Compliance
Soft Skills
Interpersonal SkillsActive ListeningProfessionalismEmpathyTeam Collaboration
Tools & Technologies
Financial SoftwareDigital Tools
Certifications & Qualifications
DEC or Equivalent College Diploma
Industry Keywords
CollectionsClient Relationship ManagementProvincial RegulationsContinuous Improvement
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Communicate with clients by phone, email, and text message
- Assess their financial situation and ability to pay
- Negotiate realistic and sustainable payment arrangements
- Explain account status, consequences, and next steps
- Manage and prioritize a daily queue of accounts
- Accurately document all interactions and ensure diligent follow-up
- Comply with internal policies and applicable provincial regulations
- Participate in the preparation of legal documents
- Meet established quality and performance standards
- Collaborate with a committed team focused on coaching and continuous improvement
- Schedule: Tuesday to Friday, 10:00 a.m. to 6:00 p.m., and Saturday, 9:00 a.m. to 5:00 p.m.
Requirements
What you’ll need- Fully bilingual, both spoken and written
- DEC or equivalent college diploma
- Minimum of 2 years of collections experience
- Strong interpersonal skills, active listening, and professionalism
- Ability to negotiate tactfully, confidently, and empathetically
- Ability to manage multiple accounts simultaneously
- Strong organizational skills, autonomy, and ability to adapt quickly to change
- Excellent customer service skills
- Ability to easily establish a relationship of trust with clients
- Enjoy working as part of a team and collaborating with others
- Comfortable using financial software and digital tools
Benefits
Comp & perks- Hybrid work model, with flexibility between remote work and working from the office
- Work-life balance (Concilivi-certified employer)
- Comprehensive health, dental, and vision insurance, 50% employer-paid
- Free telemedicine services
- Employee and Family Assistance Program (EFAP)
- Group RRSP with employer contributions
- Generous vacation policy and 7 paid sick days
- Service anniversary recognition program
- Ongoing training and professional development opportunities
- Active wellness committee with initiatives throughout the year