Alterfina

Collections

• Communicate with clients by phone, email, and text message
• Assess their financial situation and ability to pay
• Negotiate realistic and sustainable payment arrangements
• Explain account status, consequences, and next steps
• Manage and prioritize a daily queue of accounts
• Accurately document all interactions and ensure diligent follow-up
• Comply with internal policies and applicable provincial regulations
• Participate in the preparation of legal documents
• Meet established quality and performance standards
• Collaborate with a committed team focused on coaching and continuous improvement
• Schedule: Tuesday to Friday, 10:00 a.m. to 6:00 p.m., and Saturday, 9:00 a.m. to 5:00 p.m.

Bilingual Collections Agent

Bilingual

• Analyze financing applications by reviewing three months of bank transaction history
• Validate identification documents, proof of income, employment letters, and proof of address, and identify any discrepancies
• Calculate debt levels and repayment capacity to support decision-making
• Ensure each file is complete and compliant before disbursement
• Document decisions and their rationale in the system
• Maintain a high level of accuracy for quality reviews and compliance purposes
• Contact approved customers to finalize agreements, explain terms and conditions, and answer questions
• Provide outstanding customer service
• Perform other related duties assigned by the immediate supervisor
• Work schedule: Thursday to Monday, 12:00 p.m. to 8:00 p.m.; days off are Tuesday and Wednesday

Bilingual Credit Agent

Customer Support

• Welcome and assist customers by phone, email, and SMS
• Quickly understand customer needs and propose appropriate solutions
• Clearly explain products, terms, and tools
• Handle routine requests, including payments, account changes, follow-ups, and arrangements
• Provide proactive follow-up until cases are fully resolved
• Manage sensitive situations with calmness, professionalism, and empathy
• Accurately document every interaction in the systems
• Contribute to the continuous improvement of the customer experience

Bilingual Collections Agent

Bilingual Credit Agent

Bilingual Customer Service Agent – Hybrid