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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in managing customer interactions and documentation while maintaining professionalism and empathy.
Highest-signal resume keywords
Fluent In French And EnglishCustomer Service ExperienceStrong Listening SkillsCRM ProficiencyCalmness In Complex Situations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceAccount ManagementPayment ProcessingDocumentationProblem-Solving
Soft Skills
ProfessionalismEmpathyTeam-OrientedTrust BuildingCollaboration
Tools & Technologies
CRMTelephony SystemsMessaging Platforms
Industry Keywords
Customer ExperienceCall CenterProactive Follow-UpRoutine RequestsContinuous Improvement
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Welcome and assist customers by phone, email, and SMS
- Quickly understand customer needs and propose appropriate solutions
- Clearly explain products, terms, and tools
- Handle routine requests, including payments, account changes, follow-ups, and arrangements
- Provide proactive follow-up until cases are fully resolved
- Manage sensitive situations with calmness, professionalism, and empathy
- Accurately document every interaction in the systems
- Contribute to the continuous improvement of the customer experience
Requirements
What you’ll need- Fluent in French and English, both spoken and written
- At least 2 years of experience in customer service or a call center
- Strong listening skills, professionalism, and the ability to quickly build trust
- Ability to remain calm in complex situations
- Comfortable using technology tools, including CRM, telephony, and messaging platforms
- Motivated by achieving targets and finding practical solutions
- Team-oriented and comfortable working in a collaborative environment
Benefits
Comp & perks- Hybrid work model, with flexibility between remote work and working from the office
- Work-life balance (Concilivi certification)
- Comprehensive health, dental, and vision insurance, 50% paid by the employer
- Free telemedicine services
- Free Employee and Family Assistance Program
- Group RRSP with employer contributions
- Generous vacation allowance
- 7 sick days
- Recognition programs
- Wellness activities throughout the year
- Ongoing training to support professional development
- Autonomy and ideas valued