Membership Support Representative, Part-Time

Alternative HR

. Respond to member inquiries through inbound phone calls, live chat, email, and text messaging .

Posted 11/3/2026part-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through effective communication and problem-solving while managing multiple software platforms. Maintains attention to detail and adherence to procedures in a remote work environment.

Highest-signal resume keywords

Customer Service ExperienceStrong Verbal And Written Communication SkillsCRM Systems FamiliarityMultitasking And Problem-Solving AbilityBilingual Proficiency In English And Spanish

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementBilling Questions AssistanceApp TroubleshootingSelf-Service EducationDocumenting Member InteractionsOperating A ComputerNavigating Software PlatformsRemote Work ExperienceCall Center ExperienceCustomer Support Software

Soft Skills

Attention To DetailProfessionalismDependable AttendanceAbility To Work IndependentlyResponsiveness

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Inbound Phone CallsLive ChatEmail SupportText MessagingService UpdatesPolicy ChangesKnowledge Base ResourcesCustomer Satisfaction

About the role

Key responsibilities & impact

Respond to member inquiries through inbound phone calls, live chat, email, and text messaging
Assist members with account management, billing questions, membership changes, app troubleshooting, and general service inquiries
Educate members on self-service options and help them navigate the EverWash app
Navigate multiple software platforms and communication channels while maintaining accuracy and attention to detail
Follow company policies, procedures, and knowledge base resources
Document member interactions in the customer support platform
Communicate with supervisors and remote teammates to resolve issues and escalate concerns
Remain informed about service updates, policy changes, and new procedures
Meet expectations for attendance, responsiveness, productivity, and customer satisfaction

Requirements

What you’ll need

Previous customer service experience is required
High school diploma or equivalent
Availability to work weekends is required
Strong verbal and written communication skills
Comfortable using computers, web-based applications, and multiple software platforms simultaneously
Ability to multitask, solve problems, and maintain professionalism during challenging customer interactions
Strong attention to detail and ability to follow documented procedures
Dependable attendance and punctuality
Ability to work independently with minimal supervision
Ability to work from a quiet, professional home office with a personal computer and reliable, high-speed wired internet
Ability to remain at a workstation and operate a computer throughout scheduled shifts, with reasonable accommodations as applicable
Employment subject to a background check and verification of authorization to work in the United States
Previous call center or contact center experience is strongly preferred
Experience supporting customers through phone, email, live chat, and SMS
Familiarity with CRM systems, ticketing platforms, or similar customer support software
Experience working remotely or as part of a distributed team
Bilingual proficiency in English and Spanish is a plus

Benefits

Comp & perks

Paid onboarding and job-specific training
Flexible part-time scheduling based on operational needs
Supportive team environment with accessible supervisors and established training resources
Opportunities to develop customer service, communication, and technical troubleshooting skills
Fully remote work environment