Alternative HR

Customer Support

• Respond to member inquiries through inbound phone calls, live chat, email, and text messaging
• Assist members with account management, billing questions, membership changes, app troubleshooting, and general service inquiries
• Educate members on self-service options and help them navigate the EverWash app
• Navigate multiple software platforms and communication channels while maintaining accuracy and attention to detail
• Follow company policies, procedures, and knowledge base resources
• Document member interactions in the customer support platform
• Communicate with supervisors and remote teammates to resolve issues and escalate concerns
• Remain informed about service updates, policy changes, and new procedures
• Meet expectations for attendance, responsiveness, productivity, and customer satisfaction

Explore Membership Support Representative, Part-Time at Alternative HR. Review requirements and application details.

Open roles

Membership Support Representative, Part-Time