Junior Consumer Service Analyst

Althaia S.A. Indústria Farmacêutica

. Provide support to patients, consumers, and customers by phone, email, and other channels, focusing on quality, safety, and satisfaction.

Posted 10/31/2026full-timeAtibaia • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing customer support with a focus on quality and satisfaction, utilizing strong communication and organizational skills. Proficient in preparing nutrition guidance materials and standard operating procedures while collaborating with cross-functional teams.

Highest-signal resume keywords

Bachelor's Degree In NutritionCustomer Service ExperienceAssertive Communication SkillsStrong Writing SkillsKnowledge Of ANVISA Regulatory Practices

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Empathetic CommunicationOrganizational Skills

Tools & Technologies

Customer Service Management Platforms

Industry Keywords

Pharmaceutical IndustryNutrition IndustryHealthcare IndustryStandard Operating ProceduresNutritional Information

About the role

Key responsibilities & impact

Provide support to patients, consumers, and customers by phone, email, and other channels, focusing on quality, safety, and satisfaction.
Provide guidance on the composition, proper use, and nutritional information of the company’s products.
Handle interactions with assertive, clear, and empathetic communication, including sensitive situations and complaints.
Record, classify, and appropriately route incoming inquiries and complaints in accordance with deadlines and internal procedures.
Identify situations requiring referral to other departments, such as pharmacovigilance, quality, or legal, and coordinate with these teams.
Contribute to the continuous improvement of customer service processes by proposing adjustments based on recurring consumer needs.
Assist in preparing nutrition guidance materials and technically substantiated standard responses.
Prepare and review Standard Operating Procedures (SOPs) related to customer service.
Deliver technical training to the team on products, composition, and consumer engagement.

Requirements

What you’ll need

Bachelor’s degree in Nutrition.
Previous experience in customer or consumer service, such as SAC, a contact center, or a similar environment.
Assertive communication skills, with the ability to convey technical information clearly, objectively, and empathetically.
Strong writing and organizational skills for documenting customer interactions.
Preferred, but not required: previous experience in the pharmaceutical, nutrition, or healthcare industry.
Preferred, but not required: knowledge of ANVISA regulatory good practices applicable to labeling and nutritional information.
Preferred, but not required: experience with customer service management platforms.

Benefits

Comp & perks

Health insurance for you and your eligible dependents
Dental insurance for you and your eligible dependents
Pharmacy benefit
Life insurance
Discounts on Equaliv products
Wellhub membership for you and your eligible dependents
Meal voucher
Food allowance
Profit-sharing and results-based bonus, as provided for in the applicable collective bargaining agreement and in compliance with current legislation