Althaia S.A. Indústria Farmacêutica

Analyst

• Provide support to patients, consumers, and customers by phone, email, and other channels, focusing on quality, safety, and satisfaction.
• Provide guidance on the composition, proper use, and nutritional information of the company’s products.
• Handle interactions with assertive, clear, and empathetic communication, including sensitive situations and complaints.
• Record, classify, and appropriately route incoming inquiries and complaints in accordance with deadlines and internal procedures.
• Identify situations requiring referral to other departments, such as pharmacovigilance, quality, or legal, and coordinate with these teams.
• Contribute to the continuous improvement of customer service processes by proposing adjustments based on recurring consumer needs.
• Assist in preparing nutrition guidance materials and technically substantiated standard responses.
• Prepare and review Standard Operating Procedures (SOPs) related to customer service.
• Deliver technical training to the team on products, composition, and consumer engagement.

Explore Junior Consumer Service Analyst at Althaia S.A. Indústria Farmacêutica. Review requirements and application details.

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Junior Consumer Service Analyst