Regional Service Manager – Latin America

Alto-Shaam, Inc.

. Develop and manage the authorized service provider network throughout Latin America and the Caribbean .

Posted 9/29/2026full-timeRemote • WisconsinMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing service provider networks and delivering technical support in the commercial food service equipment industry, with a strong focus on customer success and effective communication in both Spanish and English.

Highest-signal resume keywords

Fluent In Spanish And EnglishTechnical Troubleshooting SupportCustomer Support ExcellenceParts Program DevelopmentField Service Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingEquipment ServiceParts Business UnderstandingField EvaluationsTechnical Training Delivery

Soft Skills

Interpersonal SkillsCustomer-First ApproachFlexibilityTeam OrientationAbility To Manage Multiple Responsibilities

Certifications & Qualifications

Valid U.S. Visa

Industry Keywords

Commercial Food Service EquipmentService Provider NetworkCustomer SuccessQuality ComplianceSafety Procedures

About the role

Key responsibilities & impact

Develop and manage the authorized service provider network throughout Latin America and the Caribbean
Support Sales in advancing new business opportunities and sustaining existing accounts through exceptional customer support
Provide technical troubleshooting support to service providers, dealers, and end users regionwide
Serve as a responsive technical resource by phone when working from the home office, guiding customers and the service network to fast resolution
Perform in-field equipment service, evaluations, and startups as needed
Deliver technical training on Alto-Shaam products and support trade shows
Manage and resolve field service issues raised by end users, service agencies, dealers, and sales/service representatives
Own the regional spare parts strategy, improving fill rate, order-to-ship time, and other key parts metrics in developing markets
Comply with all quality, safety, and company policies and procedures
Remain flexible and team-oriented, taking on additional duties as needed to meet the varied demands of the region
Report directly to the VP of Canada/Latin America, with a dotted-line relationship to the Director of North America Field Service Network

Requirements

What you’ll need

Fluent in both Spanish and English (required)
Home office based in Latin America or the Caribbean preferred; U.S.-based, in-market locations (e.g., Miami) also acceptable
If based in-region, a valid U.S. visa is required for travel to Alto-Shaam headquarters
Willingness and ability to travel extensively, both within the region and to the U.S., is required
Experience in the commercial food service equipment industry strongly preferred
Strong technical and troubleshooting aptitude
Strong interpersonal skills, with a customer-first approach to support
Understanding of the parts business, with experience developing parts programs in developing regions
Genuine passion for customer success
Flexible, team-oriented, and willing and able to manage multiple, varied responsibilities