Alto-Shaam, Inc.

Manager

• Develop and manage the authorized service provider network throughout Latin America and the Caribbean
• Support Sales in advancing new business opportunities and sustaining existing accounts through exceptional customer support
• Provide technical troubleshooting support to service providers, dealers, and end users regionwide
• Serve as a responsive technical resource by phone when working from the home office, guiding customers and the service network to fast resolution
• Perform in-field equipment service, evaluations, and startups as needed
• Deliver technical training on Alto-Shaam products and support trade shows
• Manage and resolve field service issues raised by end users, service agencies, dealers, and sales/service representatives
• Own the regional spare parts strategy, improving fill rate, order-to-ship time, and other key parts metrics in developing markets
• Comply with all quality, safety, and company policies and procedures
• Remain flexible and team-oriented, taking on additional duties as needed to meet the varied demands of the region
• Report directly to the VP of Canada/Latin America, with a dotted-line relationship to the Director of North America Field Service Network

Regional Service Manager – Latin America