Customer Success Manager – Enterprise

AltScore

. Own the entire customer lifecycle from onboarding and technical adoption through renewals and expansion .

Posted 10/9/2026full-timeRemote • EcuadorMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the customer lifecycle, driving Net Dollar Retention, and leveraging data to inform strategy. Proficient in building relationships with C-level executives and collaborating across teams to enhance customer success in the Enterprise SaaS and Fintech sectors.

Highest-signal resume keywords

Customer Success ManagementNet Dollar Retention (NDR)API-Based Product UnderstandingFluent Spanish and EnglishHubSpot Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle ManagementData AnalysisRisk AnticipationMetrics OwnershipChurn ManagementAdoption StrategyExpansion StrategyTechnical AdoptionInsights GenerationHigh-Pressure Decision Making

Soft Skills

Relationship BuildingCritical ThinkingCollaborationCommunicationHigh-Touch Engagement

Tools & Technologies

HubSpotRails of Lending Platform

Industry Keywords

Enterprise SaaSFintechLending InfrastructureCustomer Success PlaybookC-Level EngagementLatin America

Tech Stack

Tools & technologies

Ruby on Rails

About the role

Key responsibilities & impact

Own the entire customer lifecycle from onboarding and technical adoption through renewals and expansion
Drive Net Dollar Retention across the customer portfolio by identifying usage growth opportunities and leading expansion strategies
Act as the internal voice of the customer and work with Product and Engineering to prioritize solutions for lending challenges
Use data and critical thinking to anticipate risks, identify signals in customer behavior, and guide long-term strategy
Partner with Sales to unblock complex deals and with Delivery to ensure seamless integration of the Rails of Lending platform
Build high-trust C-level relationships through high-touch engagement and in-person visits to key partners across Latin America
Contribute to the Customer Success playbook and improve standards and processes as the company grows
Work closely with the CEO, Product, Engineering, Delivery, Sales, and Finance

Requirements

What you’ll need

3+ years of experience in Customer Success, Account Management, or Consulting
Ideally experience within Enterprise SaaS or Fintech
Ability to understand API-based products and lending infrastructure
Experience with HubSpot is a strong plus
Fluent Spanish and English
Portuguese is a plus
Ownership of metrics and outcomes, including Churn, NDR, and Adoption
Ability to turn customer signals into insights and actions in high-pressure, fast-paced environments
Open to occasional travel across Latin America to meet key clients in person

Benefits

Comp & perks

Top-of-market salary in USD
Performance Bonus based on achievement of agreed KPIs
Remote-first work from wherever you’re most productive
Unlimited PTO; encouraged to take at least 3–4 weeks off per year
Private health insurance starting from month 3
ESOP stock options from day one, with standard 4-year vesting and a 1-year cliff
Dedicated growth budget for courses, conferences, books, or professional development
USD 150 referral bonus for every referred person who joins and completes 3 months