AltScore

Customer Success Manager

• Own the entire customer lifecycle from onboarding and technical adoption through renewals and expansion
• Drive Net Dollar Retention across the customer portfolio by identifying usage growth opportunities and leading expansion strategies
• Act as the customer’s internal advocate with Product and Engineering
• Use data and critical thinking to anticipate risks and guide long-term strategy
• Partner with Sales on complex deals and Delivery on seamless integration of the Rails of Lending platform
• Build high-trust C-level relationships through high-touch engagement and in-person visits across Latin America
• Contribute to the Customer Success playbook, standards, and processes as the company grows
• Work closely with the CEO, Product, Engineering, Delivery, Sales, and Finance

Customer Success Manager – Enterprise