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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and Account Management, with a strong focus on driving Net Dollar Retention and managing customer relationships in the Enterprise SaaS and Fintech sectors. Proficient in utilizing data to inform strategy and enhance customer engagement across diverse markets.
Highest-signal resume keywords
Customer Success ManagementNet Dollar Retention (NDR)API-Based Product UnderstandingFluent Spanish and EnglishHubSpot Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Lifecycle ManagementChurn MetricsAdoption MetricsData AnalysisExpansion Strategies
Soft Skills
Critical ThinkingRelationship BuildingHigh-Touch EngagementProblem Solving
Tools & Technologies
HubSpotRails of Lending Platform
Industry Keywords
Enterprise SaaSFintechCustomer Success PlaybookC-Level RelationshipsTechnical Adoption
Tech Stack
Tools & technologiesRuby on Rails
About the role
Key responsibilities & impact- Own the entire customer lifecycle from onboarding and technical adoption through renewals and expansion
- Drive Net Dollar Retention across the customer portfolio by identifying usage growth opportunities and leading expansion strategies
- Act as the customer’s internal advocate with Product and Engineering
- Use data and critical thinking to anticipate risks and guide long-term strategy
- Partner with Sales on complex deals and Delivery on seamless integration of the Rails of Lending platform
- Build high-trust C-level relationships through high-touch engagement and in-person visits across Latin America
- Contribute to the Customer Success playbook, standards, and processes as the company grows
- Work closely with the CEO, Product, Engineering, Delivery, Sales, and Finance
Requirements
What you’ll need- 3+ years of experience in Customer Success, Account Management, or Consulting
- Ideally experience within Enterprise SaaS or Fintech
- Ability to understand API-based products and lending infrastructure
- Experience with HubSpot is a strong plus
- Fluent Spanish and English
- Portuguese is a plus
- Ability to take full responsibility for metrics and outcomes
- Knowledge of Churn, NDR, and Adoption metrics
- Ability to turn customer signals into insights and actions in high-pressure, fast-paced environments
- Open to occasional travel across Latin America to meet key clients in person
- Availability and willingness to work as an independent contractor
- Full-time, indefinite contractor status
Benefits
Comp & perks- Top-of-market salary in USD
- Performance Bonus based on achievement of agreed KPIs
- Remote-first work from wherever you’re most productive
- Unlimited PTO; encouraged to take at least 3–4 weeks off per year
- Private health insurance starting from month 3
- ESOP stock options from day one, with standard 4-year vesting and a 1-year cliff
- Dedicated growth budget for courses, conferences, books, or professional development
- USD 150 referral bonus for every referred person who joins and completes 3 months at AltScore