Commercial Collector Supervisor

ALTUS Commercial Receivables

. Run the collection team day to day, including huddles, schedules, and attendance .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing collection teams, driving performance through coaching and training, and utilizing technology to enhance operational efficiency. Proven ability to meet fee quotas and improve team performance through effective leadership and data analysis.

Highest-signal resume keywords

Collections ExperienceTeam LeadershipCoaching SkillsSalesforce ProficiencyPerformance Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fee Quota ManagementNegotiation SkillsData AnalysisPerformance Improvement PlansClient Relationship Management

Soft Skills

MentoringCuriosityCommunicationProblem-Solving

Tools & Technologies

SalesforceCODA Call Audits

Industry Keywords

B2B CollectionsConsumer CollectionsCollection Agent TrainingOperational Efficiency

About the role

Key responsibilities & impact

Run the collection team day to day, including huddles, schedules, and attendance
Work with the Training Manager to ramp new hires to full quota
Track fee versus quota for each collector daily and intervene when performance falls behind
Coach collection skills, including negotiation, listening, handling objections, promises, postdates, and payment arrangements
Maintain phone activity and inventory standards for manual and dialer operations
Use Salesforce dashboards and CODA call audits to conduct one-on-one sessions
Lead rollout of new technology and processes and drive adoption across the business
Handle audits, performance improvement plans, escalations, disputes, and client special instructions
Ensure team meets monthly fee quotas and collectors maintain a 90-day fee-to-quota average of at least 100%
Report to the Director of Operations
Participate in client performance reviews and assist with collection-agent training and development

Requirements

What you’ll need

Collections experience and a track record of meeting your fee quota
Experience helping, mentoring, or training other collectors, formal or informal
Curiosity about technology, data, and how the business runs
Consumer or B2B collection supervisor experience (application question)
U.S. citizenship/permanent residency or employment eligibility as applicable

Benefits

Comp & perks

Competitive $60-70k plus bonus
Comprehensive benefits package
Health, dental, vision, life, and disability coverage options
401(k) retirement plan option with company matching
Generous paid time off policy - start with 18 days per year
Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice
Significant opportunities for career growth and advancement
Remote/telecommute position