ALTUS Commercial Receivables

Account Manager

• Lead, coach, and develop the Account Management team
• Establish performance expectations, individual and team goals, and accountability standards
• Oversee workload distribution, account assignments, and team performance
• Manage employee performance evaluations, training, professional development, and performance improvement initiatives
• Oversee client relationships and implement strategies to strengthen engagement, satisfaction, and retention
• Ensure proactive client communication, effective account reviews, and timely resolution of client concerns
• Serve as an escalation point for complex client issues and maintain relationships with key accounts
• Monitor client engagement and portfolio activity to proactively address retention risks
• Develop and execute strategies to increase account penetration, service utilization, and revenue growth
• Guide Account Managers in identifying and pursuing account expansion opportunities
• Collaborate with Sales to align account strategies and support business development initiatives
• Establish and monitor KPIs measuring retention, account growth, client satisfaction, and team effectiveness
• Analyze portfolio performance, profitability, and account trends to identify risks and opportunities
• Ensure accurate Salesforce documentation, reporting, and adherence to account management processes
• Provide executive leadership with performance insights, strategic recommendations, and operational efficiency opportunities
• Work closely with Executive Leadership, Operations, and Sales to influence business strategy and champion client success

Explore Director of Account Management at ALTUS Commercial Receivables. Review requirements and application details.

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Director of Account Management