Director of Account Management – Client Success

ALTUS Commercial Receivables

. Lead, coach, develop, and inspire a team of Account Managers responsible for managing and growing client relationships .

Posted 11/11/2026full-timeRemote • United StatesLead💰 $200,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading and developing high-performing Account Management teams, focusing on client retention, engagement, and revenue growth. Proficient in utilizing Salesforce and data analytics to drive strategic insights and improve client relationships.

Highest-signal resume keywords

Leadership ExperienceClient Retention StrategiesSalesforce ProficiencyStrategic Account ManagementData-Driven Decision-Making

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Relationship ManagementPerformance EvaluationCoaching and DevelopmentStrategic PlanningKPI MonitoringData AnalysisProcess ImprovementRevenue Growth StrategiesBusiness ReportingNegotiation Skills

Soft Skills

Communication SkillsPresentation SkillsRelationship BuildingProblem-Solving SkillsStrategic Thinking

Tools & Technologies

SalesforceBusiness Reporting ToolsData Analytics Tools

Industry Keywords

Commercial CollectionsAccounts Receivable ManagementClient Success ManagementB2B ServicesClient Services

About the role

Key responsibilities & impact

Lead, coach, develop, and inspire a team of Account Managers responsible for managing and growing client relationships
Establish performance expectations, accountability standards, and professional development plans
Conduct performance evaluations, coaching sessions, training initiatives, and career development activities
Foster a culture centered on client success, collaboration, accountability, and continuous improvement
Guide Account Managers in building strategic client partnerships and identifying opportunities to enhance client value
Oversee strategic management of client relationships across the organization
Build and maintain executive-level relationships with key clients and stakeholders
Serve as an escalation point for complex client concerns and ensure timely, effective resolution
Lead client business reviews and strategic planning discussions
Ensure consistent, high-quality client experience across the Account Management team
Develop and execute strategies supporting client retention, engagement, and long-term partnership success
Identify opportunities for account expansion, additional service utilization, and revenue growth
Monitor client health indicators and proactively address retention risks
Collaborate with Sales and Operations to align service delivery with client expectations and business objectives
Establish and monitor KPIs related to retention, account growth, revenue, client satisfaction, and team effectiveness
Use data and analytics to identify trends, opportunities, risks, and improvement areas
Provide executive leadership with strategic insights and recommendations
Ensure effective use of Salesforce and other business tools for forecasting, reporting, account visibility, and client engagement
Drive process improvement initiatives that enhance operational efficiency and client experience
Travel up to 25% to support client relationships, strategic business reviews, team development initiatives, and company objectives

Requirements

What you’ll need

Proven experience leading and developing Account Managers, Client Success Managers, Relationship Managers, Client Services teams, or other client-facing professionals
Demonstrated success driving client retention, relationship growth, customer satisfaction, and business performance
Experience managing teams responsible for strategic account management and executive-level client relationships
Strong understanding of commercial collections, accounts receivable management, client service, and relationship management best practices
Experience developing and executing strategies that improve client engagement, retention, and revenue growth
Proficiency with Salesforce, business reporting, and data-driven decision-making
Exceptional leadership, coaching, communication, presentation, negotiation, and relationship-building skills
Strong analytical, strategic thinking, and problem-solving capabilities
Ability to travel up to 25%
Preferred: minimum of 10 years of progressive leadership experience within the commercial collections, accounts receivable management, financial services, or related B2B services industry
Preferred: experience leading Account Management, Client Success, Client Services, or Strategic Account teams within the commercial collections or accounts receivable management industry
Preferred: experience presenting business reviews and strategic recommendations to executive-level stakeholders
Preferred: track record of building high-performing teams while improving client retention and revenue growth
Must have at least 5 years of direct leadership experience managing Account Managers, Client Success Managers, Client Services professionals, or Relationship Managers responsible for client retention and account growth
Must have direct experience within the commercial collections, accounts receivable management (ARM), or commercial debt recovery industry