Director of Account Management

ALTUS Commercial Receivables

. Lead, coach, and develop the Account Management team .

Posted 11/10/2026full-timeRemote • United StatesLead💰 $200,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in client relationship management and account portfolio oversight within the commercial collections industry, with a strong focus on performance improvement and strategic initiative execution. Proven ability to lead and develop account management teams while driving measurable results and enhancing client engagement.

Highest-signal resume keywords

Client Relationship ManagementAccount Portfolio OversightLeadership ExperienceStrategic Initiative DevelopmentCRM Systems Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ImprovementAccount ManagementPortfolio Performance AnalysisOperational Performance MetricsKPI MonitoringAccount Growth StrategiesRevenue Growth StrategiesData-Driven Decision-MakingPerformance ReportingAccount Penetration Strategies

Soft Skills

LeadershipCommunicationNegotiationAnalytical SkillsProblem-Solving

Tools & Technologies

Salesforce

Industry Keywords

Commercial CollectionsClient EngagementAccount Management ProcessesPerformance ExpectationsEmployee Performance Evaluations

About the role

Key responsibilities & impact

Lead, coach, and develop the Account Management team
Establish performance expectations, individual and team goals, and accountability standards
Oversee workload distribution, account assignments, and team performance
Manage employee performance evaluations, training, professional development, and performance improvement initiatives
Oversee client relationships and implement strategies to strengthen engagement, satisfaction, and retention
Ensure proactive client communication, effective account reviews, and timely resolution of client concerns
Serve as an escalation point for complex client issues and maintain relationships with key accounts
Monitor client engagement and portfolio activity to proactively address retention risks
Develop and execute strategies to increase account penetration, service utilization, and revenue growth
Guide Account Managers in identifying and pursuing account expansion opportunities
Collaborate with Sales to align account strategies and support business development initiatives
Establish and monitor KPIs measuring retention, account growth, client satisfaction, and team effectiveness
Analyze portfolio performance, profitability, and account trends to identify risks and opportunities
Ensure accurate Salesforce documentation, reporting, and adherence to account management processes
Provide executive leadership with performance insights, strategic recommendations, and operational efficiency opportunities
Work closely with Executive Leadership, Operations, and Sales to influence business strategy and champion client success

Requirements

What you’ll need

Minimum of 10 years of professional experience specifically within the commercial collections industry
Demonstrated success in client relationship management, account portfolio oversight, and business performance improvement
Proven leadership experience managing and developing client-facing account management teams, preferably within the commercial collections industry, with demonstrated accountability for measurable performance results
Extensive knowledge of commercial collections operations, industry best practices, client relationship management, portfolio performance, and operational performance metrics
Experience developing and executing strategic initiatives to improve departmental performance and profitability
Exceptional leadership, communication, negotiation, analytical, and problem-solving skills
Proficiency with CRM systems, performance reporting, and data-driven decision-making
Ability to travel up to 25%