Bilingual Helpline Counselor/Care Consultant

Alzheimer's Association®

. Provide compassionate guidance and support to individuals contacting the nationwide 24/7 Helpline in Spanish and English .

Posted 11/7/2026full-timeRemote • United StatesJunior💰 $24 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing bilingual support and guidance in English and Spanish, utilizing Solution-Focused Brief Therapy techniques to assist individuals in crisis. Capable of conducting clinical assessments, developing action plans, and connecting constituents with relevant resources while maintaining client confidentiality.

Highest-signal resume keywords

Bilingual English/Spanish SkillsSolution-Focused Brief Therapy (SFBT)Clinical AssessmentActive ListeningCultural Sensitivity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Solution-Focused Brief Therapy TechniquesClinical AssessmentAction Plan DevelopmentCrisis InterventionDocumentation Skills

Soft Skills

EmpathyCollaborationEffective CommunicationTime ManagementAttention to Detail

Tools & Technologies

General Computer SkillsRemote Work Equipment SetupDatabase Navigation

Certifications & Qualifications

Master’s Degree in Social WorkMaster’s Degree in PsychologyMaster’s Degree in Counseling

Industry Keywords

HealthcareMental HealthAging ServicesDisability ServicesAlzheimer’s Disease

About the role

Key responsibilities & impact

Provide compassionate guidance and support to individuals contacting the nationwide 24/7 Helpline in Spanish and English
Apply Solution-Focused Brief Therapy techniques in short-term, goal-oriented consultations
Establish rapport, assess situations, collaborate with constituents, and determine interventions and resources
Educate constituents about Alzheimer’s disease, related dementias, disease progression, and caregiving needs
Normalize experiences and reduce stigma through clear, compassionate communication
Connect constituents with education, support, local community resources, and emergency/crisis services
Document presenting concerns, goals, interventions, and action plans accurately and efficiently
Handle emotional distress, trauma, and grief calmly and empathetically
Follow Helpline/Care Consultation policies, procedures, business rules, and clinical protocols
Uphold client confidentiality
Participate in new-hire and ongoing training and apply new knowledge to daily work
Provide culturally responsive bilingual English/Spanish support and guidance
Report to the Team Lead

Requirements

What you’ll need

Master’s degree in social work, psychology, or counseling
1 year of required experience
Bilingual English/Spanish skills required
Ability to utilize Solution Focused Brief Therapy (SFBT) techniques or other clinical modalities within a brief interaction
Experience in active listening, clinical assessment, empathy, collaboration, goal setting, and developing action plans
Ability to handle emotionally intense interactions involving trauma, abuse, suicidal or homicidal ideations
Strong general computer skills and ability to navigate multiple systems and databases
Ability to troubleshoot minor technology issues and independently set up and maintain remote work equipment
High attention to detail and effective time management
Familiarity with healthcare, mental health, aging and disability services, and Alzheimer’s disease and related dementias
Real-time verbal and written translation skills for Spanish-speaking individuals and families
Demonstrated cultural sensitivity when engaging with Spanish-speaking constituents
Home office with a desk, chair, and private confidential workspace without distractions
Hard-wired internet connection meeting speed requirements

Benefits

Comp & perks

Medical, dental, and vision insurance
Flexible spending accounts
Short- and long-term disability insurance
Life insurance
Long-term care insurance
Tuition reimbursement
Generous Paid Time Off
12 annual holidays
Paid Family Leave
Annual Cultural & Heritage Day
Volunteer Day
Gold standard 401(k) retirement plan
Annual School Visitation Day for full-time employees
Elder Care Facility Day for full-time employees