Helpline Counselor, Care Consultant

Alzheimer's Association®

. Provide compassionate guidance and support to individuals contacting the nationwide 24/7 Helpline .

Posted 11/7/2026full-timeRemote • United StatesJunior💰 $24 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Solution-Focused Brief Therapy (SFBT) techniques and clinical assessment while providing compassionate support to individuals facing trauma and grief. Proficient in navigating mental health services and resources related to Alzheimer’s disease and related dementias.

Highest-signal resume keywords

Solution-Focused Brief Therapy (SFBT)Clinical AssessmentActive ListeningEmpathyMental Health Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical AssessmentSolution-Focused Brief Therapy (SFBT)Goal SettingAction Plan DevelopmentDocumentationCrisis InterventionAttention to DetailTime Management

Soft Skills

Compassionate CommunicationCollaborationProfessionalismCalmness Under Pressure

Tools & Technologies

General Computer SkillsDatabase NavigationRemote Work Equipment Setup

Certifications & Qualifications

Master’s Degree in Social WorkLicensure: LSW, LCSW, LPC, LCPC

Industry Keywords

Alzheimer’s DiseaseDementiasHealthcare SystemAging ServicesDisability Services

About the role

Key responsibilities & impact

Provide compassionate guidance and support to individuals contacting the nationwide 24/7 Helpline
Apply Solution-Focused Brief Therapy (SFBT) techniques for short-term, goal-oriented consultation
Establish rapport, assess situations, collaborate with constituents, and determine interventions and resources
Educate constituents about Alzheimer’s disease, related dementias, disease progression, and care needs
Normalize experiences and reduce stigma through clear, compassionate communication
Connect constituents to education, support, local community resources, and emergency/crisis services
Document presenting concerns, goals, interventions, and action plans accurately and efficiently
Handle emotionally intense interactions involving trauma and grief, assess situations, and determine appropriate next steps
Follow Association Helpline/Care Consultation policies, procedures, business rules, and clinical protocols
Uphold client confidentiality
Participate in new-hire and ongoing training and integrate new knowledge into daily work
Report to the Team Lead

Requirements

What you’ll need

Master’s degree in social work, psychology, or counseling
1 year of required experience
Licensure preferred: LSW, LCSW, LPC, LCPC
2–3 years of preferred experience
Ability to utilize Solution Focused Brief Therapy (SFBT) techniques or other clinical modalities within a brief interaction
Experience in active listening, clinical assessment, empathy, collaboration, goal setting, and developing action plans
Ability to handle emotionally intense interactions involving trauma, abuse, suicidal or homicidal ideations, with calmness, professionalism, and appropriate escalation
Strong general computer skills, including navigating multiple systems and databases, troubleshooting minor technology issues, and independently setting up and maintaining remote work equipment
High attention to detail and effective time management in a fast-paced environment
Familiarity with the healthcare system, mental health services, aging and disability services, and Alzheimer’s disease and related dementias
Home office with a desk and chair and a private, confidential workspace without distractions
Hard-wired internet connection meeting speed requirements
Ability to work weekend and non-traditional hours (2nd shift)

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Flexible spending accounts
Short-term disability insurance
Long-term disability insurance
Life insurance
Long-term care insurance
Tuition reimbursement
Generous Paid Time Off
12 annual holidays
Paid Family Leave
Annual Cultural & Heritage Day
Volunteer Day
Gold standard 401(k) retirement plan
Annual School Visitation Day for full-time employees
Elder Care Facility Day for full-time employees