Automation Engineer, ITSM

AM53 Smart Solutions

. Connect operational requests and events to automation workflows.

Posted 10/14/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in integrating ITSM tools and automating operational workflows, with a strong focus on developing reusable playbooks and improving processes through measurable outcomes. Proficient in handling event-driven automation and maintaining ticket status alignment with automation results.

Highest-signal resume keywords

ITSM Tool IntegrationREST API KnowledgeEvent-Driven AutomationAnsible Playbook DevelopmentCI/CD Pipeline Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

REST APIWebhooksJSONYAMLAnsibleGitAutomation WorkflowsPlaybook DevelopmentError HandlingChange Risk Assessment

Soft Skills

Process ImprovementProblem Solving

Tools & Technologies

ServiceNowEasyVistaJira Service Management

Industry Keywords

Incident ManagementService Request ManagementChange ManagementApproval Processes

Tech Stack

Tools & technologies

AnsibleITSMServiceNow

About the role

Key responsibilities & impact

Connect operational requests and events to automation workflows.
Maintain tracking and outcome information in the source system.
Develop reusable playbooks and roles.
Handle repeated events and prevent duplicate executions.
Keep ticket status aligned with the automation outcome.
Identify repetitive tasks and propose improvements with measurable results.

Requirements

What you’ll need

Experience integrating ticketing/ITSM tools such as ServiceNow, EasyVista, Jira Service Management, or equivalent platforms.
Strong knowledge of REST APIs, webhooks, JSON, authentication, and error handling.
Knowledge of event-driven automation and rulebooks.
Experience with Ansible, Git, REST APIs, and YAML/JSON data handling; ability to develop reusable playbooks and roles.
Knowledge of CI/CD pipelines.
Knowledge of incident, service request, change, and approval processes.
Ability to handle repeated events, prevent duplicate executions, and keep ticket status aligned with the automation outcome.
Ability to identify repetitive tasks, understand change risk, and propose improvements with measurable results.