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Digital Customer Engagement Manager
AM53 Smart Solutions. Lead customer engagement for SAP Cloud Transformation programs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SAP Cloud Transformation, focusing on SAP Basis, SAP S/4HANA Transformations, and customer engagement. Proficient in managing risks and dependencies while ensuring alignment between business objectives and technical execution.
Highest-signal resume keywords
SAP BasisSAP S/4HANA TransformationsCustomer EngagementRisk ManagementExecutive Stakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SAP Landscape MigrationsSAP OperationsSUM/DMOSAP Readiness CheckSAP Migration CockpitSAP Cloud ALMSAP ActivateSTMSGreenfield ApproachesBrownfield Approaches
Soft Skills
Governance ManagementEscalation ManagementCustomer-Facing Roles
Tools & Technologies
AWSMicrosoft AzureGoogle Cloud PlatformAlibaba Cloud
Certifications & Qualifications
SAP CertificationsCloud CertificationsITIL Foundation Certification
Industry Keywords
Digital TransformationMedium-Scale EnterpriseLarge-Scale EnterpriseGlobal ProgramsMultinational Enterprise Customers
Tech Stack
Tools & technologiesAWSAzureCloudGoogle Cloud Platform
About the role
Key responsibilities & impact- Lead customer engagement for SAP Cloud Transformation programs
- Serve as the primary point of contact between the customer, SAP, partners, and technical teams
- Lead executive meetings, governance sessions, workshops, and steering committees
- Coordinate infrastructure, cloud, SAP Basis, and operations teams
- Manage risks, dependencies, escalations, and mitigation plans
- Support migration planning, cutover readiness, and hypercare activities
- Ensure alignment between business objectives and technical execution
- Promote best practices for SAP Cloud adoption and digital transformation
Requirements
What you’ll need- Strong experience with SAP Basis
- Experience with SAP Landscape Migrations
- Experience with SAP S/4HANA Transformations
- Experience with SAP Operations or SAP Managed Services
- Experience working in medium- and large-scale enterprise SAP environments
- Knowledge of SUM/DMO
- Knowledge of SAP Readiness Check
- Knowledge of SAP Migration Cockpit
- Knowledge of SAP Cloud ALM
- Knowledge of SAP Activate
- Knowledge of STMS (Transport Management System)
- Knowledge of Greenfield, Brownfield, and Bluefield approaches
- Knowledge of RISE with SAP
- Experience with at least one cloud platform: AWS, Microsoft Azure, Google Cloud Platform (GCP), or Alibaba Cloud
- Strong experience in Customer Engagement
- Strong experience in Executive Stakeholder Management
- Strong experience in Governance and Escalation Management
- Strong experience in Risk Management
- Strong experience in Customer-Facing Roles
- Advanced or fluent English
- Intermediate or advanced Spanish is a plus
- SAP certifications are a plus
- Cloud certifications (AWS, Azure, GCP) are a plus
- Experience with global programs is a plus
- Experience with multinational enterprise customers is a plus
- ITIL Foundation certification or higher is a plus