Member Sales Representative – Part Time

AMA - Alberta Motor Association

. Drive membership acquisition and retention through outbound calling and established sales, conversion, and retention targets.

Posted 10/1/2026part-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and sales capabilities, with a focus on achieving membership acquisition and retention targets. Proficient in using contact centre systems and managing member interactions to enhance the overall member experience.

Highest-signal resume keywords

Customer Service ExperienceSales SkillsCommunication SkillsMembership Systems ProficiencyTransaction Accuracy

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Target AchievementMembership AcquisitionConsultative SellingNeeds-Based ConversationsTransaction Processing

Soft Skills

ResilienceRapport BuildingProblem Solving

Tools & Technologies

Contact Centre SystemsCustomer Relationship Management SystemsMicrosoft Office

Certifications & Qualifications

High School Diploma

Industry Keywords

Member ExperienceOutbound CallingAuto RenewMembership UpgradesDigital Self-Service Tools

About the role

Key responsibilities & impact

Drive membership acquisition and retention through outbound calling and established sales, conversion, and retention targets.
Conduct consultative, needs-based conversations and recommend appropriate AMA memberships, products, and services.
Handle inbound and outbound member interactions according to service, sales, and quality standards.
Promote and enroll members in Auto Renew, AMA Gift Cards, eBill, membership upgrades, and other value-added products and services.
Manage follow-up activities to maximize conversion opportunities and enhance the member experience.
Resolve or appropriately escalate member concerns.
Support members with online account access and digital self-service tools.
Flex between queues based on call volume, service levels, and operational requirements.
Maintain transaction accuracy while using membership systems and contact centre tools.
Participate in continuous improvement initiatives to improve member experience, sales performance, and operational effectiveness.

Requirements

What you’ll need

Residing in the greater Edmonton or Calgary area.
High School Diploma or equivalent is required; post-secondary education is an asset.
Demonstrated customer service experience and sales experience, including achieving sales or retention targets.
Experience using customer service, customer relationship management, or sales systems is an asset.
Strong sales skills with resilience when handling objections and rejection.
Strong written and verbal communication skills, with the ability to build rapport and confidently handle member questions.
Proficiency with computer applications and contact centre systems, including Microsoft Office.
Ability to work scheduled shifts in accordance with operational requirements, including weekends and statutory holidays.
Availability between 8:00 am and 9:00 pm, 7 days a week, including statutory holidays.
Ability to process transactions accurately and navigate multiple computer systems simultaneously.

Benefits

Comp & perks

Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts.
Employer-paid retirement savings program, including 5% AMA contribution and 5% matching.
Employee-exclusive discounts on travel, insurance, memberships, driver education, registry services, and more.
Free travel medical insurance for you and your immediate family.
Ongoing professional development, with unlimited learning opportunities, LinkedIn Learning Access, and dedicated time for personal growth.
Vacation earnings paid out with each pay period.
Work from home / remote work model.