AMA - Alberta Motor Association

Sales

• Drive membership acquisition and retention through outbound calling and established sales, conversion, and retention targets.
• Conduct consultative, needs-based conversations and recommend appropriate AMA memberships, products, and services.
• Handle inbound and outbound member interactions according to service, sales, and quality standards.
• Promote and enroll members in Auto Renew, AMA Gift Cards, eBill, membership upgrades, and other value-added products and services.
• Manage follow-up activities to maximize conversion opportunities and enhance the member experience.
• Resolve or appropriately escalate member concerns.
• Support members with online account access and digital self-service tools.
• Flex between queues based on call volume, service levels, and operational requirements.
• Maintain transaction accuracy while using membership systems and contact centre tools.
• Participate in continuous improvement initiatives to improve member experience, sales performance, and operational effectiveness.

Member Sales Representative – Part Time