Member Service Representative – Roadside Assistance

. Report to the Supervisor, Member Rescue .

Posted 10/23/2026part-timeRemote • CanadaMid-LevelSeniorWebsite

Tools & technologies

Android

Key responsibilities & impact

Report to the Supervisor, Member Rescue
Serve as an initial point of contact for members calling for roadside assistance
Respond to high-volume inbound roadside assistance calls
Record member information thoroughly and accurately
Identify call locations and assign calls accordingly
Use geographical skills to process road service requests efficiently
Determine the support required for priority calls
Maintain knowledge of AMA products, services, Roadside Assistance services, and systems
Educate members about membership offerings, coverage, and costs
Work varied shifts, especially evenings and weekends, in a 24/7 operation

What you’ll need

Minimum 16 hours per week
Availability across at least four days per week, including one weekend day
Availability during early mornings, evenings, weekends, and Statutory Holidays
Availability for daily 10-hour scheduling windows is preferred
Availability to attend all training classes, Monday to Friday, 8:00 am–4:00 pm, for up to 4 weeks
Availability for onsite equipment pickup
Private, secure, dedicated home office space free of distractions
Stable, high-speed internet
Smartphone device (Apple or Android) for two-factor authentication
Able to pass a Canadian Criminal Record Check
High school diploma
Previous customer service experience, preferably in a call centre environment
Clear communication, excellent telephone etiquette, and professionalism
Comfortable using computers and learning new applications and systems
Previous experience using mapping software is a bonus
Able to work varied shifts and sit for extended periods

Comp & perks