Customer Success Management Principal – Travel Sellers

Amadeus

. Empower Travel Sellers to maximize the value of Amadeus solutions and achieve business impact .

Posted 10/14/2026full-timeSydney • AustraliaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, focusing on maximizing adoption of Amadeus solutions and driving business outcomes. Proficient in coordinating customer engagement, goal-setting, and performance tracking while fostering strong relationships with stakeholders.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementTravel Industry ExperienceMicrosoft Office ProficiencySalesforce.com Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer InteractionKPI TrackingProgram DesignImplementation Progress UpdatesBusiness Reviews

Soft Skills

Effective CommunicationStakeholder ManagementAdvocacy for CustomersCuriosityNetwork Development

Tools & Technologies

Salesforce.comQlikTableauAmadeus Solutions

Certifications & Qualifications

Bachelor's Degree in BusinessSales & Marketing

Industry Keywords

Travel IndustryAir TravelAPIWeb Services

Tech Stack

Tools & technologies

SFDCTableau

About the role

Key responsibilities & impact

Empower Travel Sellers to maximize the value of Amadeus solutions and achieve business impact
Support customer business expansion and promote early adoption and optimal usage of Amadeus products
Partner with customers post-implementation to maximize adoption and achieve desired business outcomes
Work with Account Managers as an integral member of the Extended Account Team
Participate in internal handover meetings to understand Account Plans and customer context
Coordinate customer goal-setting, KPI agreement, tracking methods, and program design
Co-create success plans with buyers and decision-makers
Set engagement expectations, build stakeholder maps, communicate the CSM role, and discuss resources and risks
Share implementation progress updates with key stakeholders
Lead final go-live meetings and align post-implementation deployment
Check in during the first 90 days post-launch and drive adoption using usage data
Share resources and collateral with administrators
Review customer health metrics and proactively address adoption issues
Conduct monthly, mid-year, and annual business reviews
Coordinate support for customers facing technical challenges
Identify growth and expansion opportunities with Pre-Sales and Account Management
Support Account Managers with account growth and renewal preparation

Requirements

What you’ll need

Previous hands-on experience as Account Manager, Delivery Manager, Customer Care, Product Management, IT Account Management or similar roles
Experience in the travel industry, including air travel/flights and API/Web Services (desirable)
Experience involving significant customer interaction at all levels
Strong understanding of customer needs and business drivers
Ability to advocate for customers internally
Curiosity and knowledge about Amadeus solutions
Ability to develop networks internally and with customers
Bachelor's degree in business, Sales & Marketing or related fields, or relevant experience
Proficiency in Microsoft Office, Salesforce.com, Qlik, and Tableau
Effective verbal and written communication skills
Bahasa Indonesia preferred but not mandatory
Successful candidates must complete pre-employment screening, including a National Coordinated Criminal History Check
Ability to work in a hybrid arrangement in Sydney, New South Wales or Melbourne, Australia

Benefits

Comp & perks

Equal opportunity employer committed to an accessible recruitment process
Diversity and inclusion culture fostering belonging and fair treatment
Pre-employment screening and ongoing engagement subject to satisfactory National Coordinated Criminal History Check