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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success with a focus on stakeholder relationship management, product optimization, and revenue growth strategies. Proficient in data analysis and project management to drive customer satisfaction and retention.
Highest-signal resume keywords
Customer Success ExperienceHospitality Industry KnowledgeProject Management SkillsAnalytical MindsetExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Revenue ManagementProduct OptimizationData AnalysisContract NegotiationUpsellingCross-SellingCustomer Growth StrategiesBusiness Review PreparationConflict ResolutionStakeholder Relationship Management
Soft Skills
Detail OrientedSelf-MotivatedGoal OrientedTeam CollaborationPersuasion and Influence
Certifications & Qualifications
Bachelor’s Degree in Business Field
Industry Keywords
HospitalityHotel OperationsSalesCustomer RetentionComplianceMarketing PerformanceBusiness ProcessesCustomer SatisfactionAccount ExpansionValue Propositions
About the role
Key responsibilities & impact- Cultivate stakeholder relationships across assigned accounts to achieve retention goals
- Serve as the primary contact for tool optimization, usage, customer guidance and product expertise
- Drive product adoption, customer growth, renewals, upselling and cross-selling
- Identify customer risks, satisfaction issues, usage improvements and account expansion opportunities
- Collaborate with Sales Directors and other departments on renewals, contracting and revenue opportunities
- Coordinate customer communications, conflict resolution and compliance with contractual deliverables
- Provide revenue management, marketing, product optimization strategies and budget suggestions
- Create value-driven materials for client Business Review calls using booking patterns, customer profiles, competitive sets, system usage and marketing performance
- Gather customer usage data and share business-process and industry best practices
- Participate in customer projects and coordinate Amadeus Hospitality activities
- Support organic growth by creating proactive value propositions
- Work with Sales, Product and internal departments to action renewals and potential new revenue opportunities
Requirements
What you’ll need- Bachelor’s degree in a related business field required or equivalent work experience
- Experience in a Customer Success role
- Experience in Hospitality, mainly in Hotel Operations, Sales or Revenue management
- Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure
- Detail oriented with a bias toward action
- Project management experience preferred
- Excellent written and verbal communication skills
- Self-motivated and goal oriented
- Able to work within a team as well as individually
- Analytical mindset and ability to drive conclusions from data analysis
- Ability to persuade, influence and negotiate
Benefits
Comp & perks- Attractive compensation packages, including salary and bonus
- Caregiving and health benefits
- Flexible working model
- Opportunities for on-the-job training and formal learning activities
- Professional growth and personal well-being support
- Diverse and inclusive community
- Accessible recruitment process