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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer engagement and relationship management, with a strong focus on driving adoption and maximizing value from solutions. Proficient in analytical thinking and problem-solving to enhance customer success metrics and outcomes.
Highest-signal resume keywords
Customer Relationship ManagementAnalytical ThinkingEffective CommunicationTeam CollaborationTroubleshooting Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Success Metrics TrackingProblem-SolvingCustomer Journey SupportBusiness Outcome DrivingRenewal Support
Soft Skills
Relationship-BuildingOwnershipAccountabilityTeamworkClear Communication
Industry Keywords
Customer EngagementPost-Sales ExperienceAdoptionRetentionValue Maximization
About the role
Key responsibilities & impact- Understand customers’ goals and help maximize value from Amadeus solutions
- Drive adoption and engagement through best practices, proactive guidance, and customer-journey support
- Guide customers through troubleshooting challenges as a trusted product expert
- Collaborate with internal teams to identify root causes and solutions
- Track key customer-success metrics, anticipate challenges, and drive business outcomes
- Build strong customer relationships through regular engagement and business reviews
- Contribute to renewals and identify opportunities to increase customer value
- Work alongside Customer Success Managers and cross-functional teams to support post-sales experience, adoption, retention, and growth
Requirements
What you’ll need- Fluent in English
- 4 years of experience in customer-facing roles
- Clear, confident, and effective communication with customers and internal stakeholders
- Relationship-building skills
- Teamwork and collaboration skills
- Ownership and accountability
- Analytical thinking and structured problem-solving
- Ability to understand customer goals, needs, and challenges
- Ability to guide customers through troubleshooting and identify root causes and solutions
- Ability to track customer success metrics and drive business outcomes
- Ability to build trusted customer relationships
- Ability to support renewals and identify opportunities for greater customer value
Benefits
Comp & perks- Competitive remuneration
- Individual and company annual bonus
- Vacation and holiday paid time off
- Health insurance
- Other competitive benefits
- Hybrid working model
- Professional development opportunities
- Online learning hubs with technical and soft skills training
- On-the-job training and formal learning activities
- Supportive work environment
- Salary, bonus, equity, and benefits as part of the rewards offer
- Diverse and inclusive workplace