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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in contract management, revenue retention strategies, and customer engagement within the hospitality sector. Proficient in Salesforce and Power BI for accurate account management and reporting.
Highest-signal resume keywords
Contract ManagementSalesforce ProficiencyCustomer EngagementRevenue Retention StrategiesProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract GenerationDatabase ManagementFinancial SkillsCRM Account ManagementData Analysis
Soft Skills
Detail OrientedWell OrganizedProblem SolvingGood Written CommunicationInterpersonal Skills
Tools & Technologies
SalesforcePower BIMicrosoft Office
Industry Keywords
Hospitality IndustryRevenue RetentionCustomer SupportSales Process Compliance
About the role
Key responsibilities & impact- Secure Amadeus Hospitality revenue by ensuring contracts are generated, renewed, and processed on schedule
- Maximize revenue retention by escalating termination notices, customer objections, and delayed renewals
- Centralize, register, and quality-check contractual documents before implementation and billing
- Engage clients to request contract signatures, answer questions, and resolve issues
- Register incoming documents and coordinate legal validation and Amadeus signatures
- Update and maintain the database of contracted and implemented products per customer
- Escalate termination requests, objections, or failures to renew to Sales
- Partner with Sales on account-team renewal activities
- Support customer adoption and usage, daily customer requests, and issue resolution with internal teams
- Maintain Salesforce accuracy and activity tracking
- Analyze renewals for Sales leaders across teams
- Ensure timely and accurate CRM account management and report preparation
- Monitor training and adoption activities for commercial teams
- Oversee and follow up on Power BI, Salesforce, and other system interfaces
- Ensure sales-process compliance materials and documentation are available
Requirements
What you’ll need- University degree in business or any related subjects
- 2–5 years of sales/customer support experience
- Systems savvy
- Microsoft Office proficiency
- Ability to manage projects
- Well organized
- Good written and communication skills
- Detail oriented
- Some financial skills
- Ability to solve problems
- Understanding of the hospitality industry is a plus
- Additional language is a plus
Benefits
Comp & perks- Bonus
- Equity
- Pension plan
- Travel benefits
- Life insurance
- Healthcare insurance
- Lunch allowance
- Transport allowance
- On-the-job training
- Formal learning activities
- Flexible working model
- Supportive work environment
- Diverse and inclusive community