Amano McGann, Inc.

Field Engineer

• Provide technical service for automated parking systems
• Provide timely notification of problems or delays
• Assist with project setup, installation, and customer training
• Research and gain working knowledge of new hardware, devices, and tools through hands-on experience and Amano McGann University
• Provide system solutions and improve installation and troubleshooting efficiency
• Follow and enforce OSHA safety practices
• Complete PCI checklists for applicable service issues
• Complete detailed work orders according to SOP and obtain client sign-off before leaving the work site
• Maintain and safely operate company fleet vehicles
• Maintain an organized work area
• Generate service tickets and follow up with support until issues are resolved
• Provide rotating after-hours and weekend emergency service
• Assist sales staff in promoting new equipment where appropriate
• Communicate effectively with clients, subcontractors, branch staff, support personnel, and corporate staff
• Perform other duties as assigned

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Field Service Technician