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Account Manager
Ambience Healthcare. Own the commercial trajectory of assigned accounts, protecting and growing revenue through renewals and expansions .
About the role
Key responsibilities & impact- Own the commercial trajectory of assigned accounts, protecting and growing revenue through renewals and expansions
- Build renewal readiness ahead of contract expiration and qualify expansion opportunities
- Manage the commercial boundary with Sales
- Take ownership of accounts at enterprise signature and drive adoption, utilization, and executive engagement
- Build partnerships with clinical, operational, financial, and IT leaders
- Generate demand for new products and care settings through clinical champions and new-SKU pilots
- Develop proof points that convert into expansion
- Shape ROI narratives and align stakeholders on value methodology
- Own QBRs and executive readouts
- Build economic evidence behind expansions and renewals
- Set account strategy, quarterly goals, and account-health scorecards
- Capture repeatable playbooks and account frameworks for the Care Transformation team
Requirements
What you’ll need- 8+ years of experience in strategic account management, healthcare transformation, health tech implementation, or healthcare management consulting
- Experience working closely with provider organizations and navigating complex health systems
- Direct ownership of commercial outcomes, including renewals, expansions, pricing and packaging decisions, and contract negotiation
- Proven track record managing and expanding enterprise partnerships
- Experience leading post-sale motions, growing deployed footprints into enterprise-wide relationships, and building champions across clinical, operational, and executive teams
- Exceptional communication across clinical, operational, and financial functions
- Ability to operate independently in high-ambiguity environments
- Up to 30% travel, including onsite support during key customer events, stakeholder meetings, and QBRs across the U.S.
Benefits
Comp & perks- Comprehensive medical, dental, and vision coverage for you and your dependents
- 401(k) with a company match of up to 3% of base salary
- Remote-friendly culture
- Full equipment provisioning
- Parental leave
- Annual company-wide off-sites, team off-sites and regular team lunches and all-hands gatherings, with travel, lodging and meals covered
- Flexible time off with no annual cap
- Company-wide holidays
- Annual holiday shutdown from December 24–January 1
- All travel expenses covered in accordance with Ambience's travel policy
- Meaningful equity grants