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Product Manager – Emergency Department Platform
Ambience Healthcare. Own Ambience's Emergency Department platform and clinician experience from initial assessment through disposition and handoff .
Posted 10/24/2026full-timeSan Francisco • California • United StatesMid-LevelSenior💰 $169,200 - $235,000 per yearWebsite
About the role
Key responsibilities & impact- Own Ambience's Emergency Department platform and clinician experience from initial assessment through disposition and handoff
- Set the ED roadmap and prioritize clinician needs, product quality, and commercial value
- Lead delivery with Engineering, Design, and Clinical AI
- Shadow ED clinicians to understand triage, parallel patients, reassessments, changing diagnoses, ED course, and disposition
- Own the workflow across Ambience, Epic Haiku, and the native app, including starting, updating, reviewing, editing, and filing documentation
- Partner with shared Scribe, Chart Prep, CDI, and EHR integration teams
- Improve HPI, physical exam, MDM, and ED course quality
- Enable clinicians to update assessments without overwriting edits or adding work in Epic
- Measure note accuracy, completeness, latency, workflow completion, writeback reliability, and recurring customer issues
- Establish an encounter-level ED utilization measure and use clinician feedback to understand drop-off
- Measure documentation time, after-shift charting, and clinician efficiency
- Work with coding and revenue-cycle teams on ED documentation and CDI, including E/M, critical care, and procedure capture
- Develop a value story with GTM and Product Marketing to support adoption, retention, and expansion
- Validate opportunities to expand to new ED personas
Requirements
What you’ll need- 5+ years of PM experience (or equivalent product-building experience), with end-to-end ownership of a product area
- Proven ability to learn a complex domain through firsthand user research
- Strong technical fluency with AI/ML products, data, APIs, and complex integrations
- Experience shipping user-facing products with complex workflows and reliability requirements
- Strong product judgment and clear writing
- Comfort making decisions with incomplete information
- Based in San Francisco
- Available to be in the office 3x/week
- Willingness to visit customers and shadow clinicians
- Experience with emergency medicine, clinical workflows, or healthcare IT, especially Epic and Haiku (nice-to-have)
- Experience building ambient AI, clinical documentation, LLM, or human-in-the-loop products (nice-to-have)
- Familiarity with coding/CDI or revenue-cycle workflows, especially ED E/M and critical care (nice-to-have)
- Prior 0-to-1 product work, or experience improving adoption and quality in a live enterprise product (nice-to-have)
Benefits
Comp & perks- Comprehensive medical, dental, and vision coverage for you and your dependents
- 401(k) with a company match of up to 3% of base salary
- Remote-friendly culture with a San Francisco HQ
- Full equipment provisioning
- Parental leave
- Annual company-wide off-sites, team off-sites and regular team lunches and all-hands gatherings, with travel, lodging and meals covered
- Flexible time off with no annual cap
- Company-wide holidays
- Annual holiday shutdown from December 24–January 1
- Meaningful equity grants