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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates native-level German proficiency and a good command of English, with excellent verbal and written communication skills. Capable of effectively supporting users through various channels while providing insights for product and process improvements.
Highest-signal resume keywords
Native-Level German ProficiencyCustomer Support ExperienceExcellent Verbal Communication SkillsExcellent Problem-Solving SkillsFamiliarity With Digital Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Written Communication SkillsAbility To Break Down Complex TopicsPatience In Handling Sensitive Cases
Industry Keywords
Healthcare ExperienceCustomer Experience ImprovementProduct Feedback CaptureProcess ImprovementMarketing Projects
About the role
Key responsibilities & impact- Support users via email, phone, live chat, WhatsApp, and social media
- Advise users on how to make the most of AMBOSS
- Keep track of product changes and quickly get up to speed on new product features
- Work with the team to improve the product, customer experience, and internal processes
- Capture customer feedback and update internal databases
- Identify trends and share relevant information with the team
- Support process improvements as well as growth and marketing projects
Requirements
What you’ll need- Native-level German proficiency
- Good command of English; English is the company language
- Excellent verbal and written communication skills
- Ability to break down complex topics clearly and communicate them effectively to different audiences
- Excellent problem-solving skills
- Patience when handling complex or sensitive cases
- Familiarity with various types of software and digital tools
- Experience in customer support and/or healthcare is a strong plus
Benefits
Comp & perks- 30 days of paid vacation
- One AMBOSS Day off
- One personal Purpose Day
- Healthy breakfast and lunch prepared by in-house chefs at the Berlin office
- AMBOSS daycare
- Option to work remotely from the offices in Cologne, Sardinia, or Cape Town
- Urban Sports Club – M plan
- Fitbit Versa 3
- Deutschland-Ticket
- Financial, physical, and mental health support
- Support for a positive work-life balance