FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Billing Support Representative I
Ambry Genetics. Provide timely and professional support to clients and patients .
About the role
Key responsibilities & impact- Provide timely and professional support to clients and patients
- Resolve billing issues using critical-thinking and problem-solving skills
- Retrieve and respond to inbound requests or direct them to the appropriate party
- Communicate with patients by phone, email, chat, or text to support billing for testing
- Document client, patient, and payor interactions in Ambry systems
- Review, identify, and process documents
- Answer questions about Ambry products and processes using available resources
- Assist with patient and client inquiries and provide one-touch resolution when possible
- Organize and attach documents to corresponding cases
- Communicate directly with clients in real time
- Coordinate with internal departments
- Apply preliminary billing and insurance knowledge
- Communicate knowledge of Ambry products and systems to internal teams
- Perform other duties as assigned
Requirements
What you’ll need- 1+ years of experience in billing support
- High school degree or higher
- Knowledge of CPT & ICD10 codes, medical terminology, insurance plans and processes
- Excellent telephone and communication skills
- Ability to work effectively within a team environment
- Ability to accomplish workload and additional projects with no supervision
- Attention to detail and ability to prioritize work
- Working knowledge of standard office equipment, office software and internet
- Working knowledge of Microsoft Office, Google Chrome, and internet usage
- Ability to read and interpret documents, Ambry requisitions, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively one-on-one and in group settings with clients and employees
- Ability to perform basic arithmetic with whole numbers, common fractions, and decimals
- Ability to apply common-sense understanding to written, oral, or diagrammed instructions
- Previous experience in health care or clinical laboratory administration preferred
- Previous patient-facing customer service experience in a health or wellness setting preferred
- Previous experience in insurance billing, including insurance verification, authorization, or collections
- No certificates, licenses, or registrations required
Benefits
Comp & perks- Full range of benefits, which may include incentive compensation
- Restricted stock units
- Medical and other benefits depending on the position