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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in data analysis and client support, with proficiency in Microsoft Excel and asset management software. Capable of conducting quality assurance reviews and developing client-facing reports while maintaining a professional and client-focused demeanor.
Highest-signal resume keywords
Data AnalysisClient SupportMicrosoft ExcelAsset Management SoftwareQuality Assurance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryData AnalysisQuality Assurance ReviewsReport DevelopmentSoftware TestingDatabase ConfigurationClient OnboardingTraining SessionsBuilding Condition AssessmentCapital Asset Management
Soft Skills
Excellent Communication SkillsClient-Focused DemeanorProfessionalismAdaptabilityCourteous Interaction
Tools & Technologies
AssetPlanner® SoftwareMS Office Products
Certifications & Qualifications
University DegreeEngineering Degree/Certification
Industry Keywords
Facilities ManagementBuilding ScienceClient ServiceData Management
About the role
Key responsibilities & impact- Enter and analyze data related to building structures and systems
- Respond to client requests for data updates, support, and configuration changes
- Provide client support via the support line and service request database
- Perform annual client check-ins as required
- Conduct phone interviews with clients to gather information on capital assets and input data into AssetPlanner® software
- Perform quality assurance reviews of building condition assessment data
- Review and input existing client data and documentation
- Assist in developing client-facing reports and presentations
- Support software implementation, including database configuration, client onboarding, and training sessions
- Participate in software testing, suggest enhancements, and report bugs
- Provide support for the Energy and Maintenance modules as needed
Requirements
What you’ll need- University degree
- Experience working with data in an analyst role
- Experience in client or customer service roles
- Proficiency in Microsoft Excel and MS Office products
- Ability to quickly learn and adapt to new software applications
- Excellent verbal and written communication skills
- Professional, courteous, and client-focused demeanor
- Engineering degree/certification a plus
- Background in facilities management, building science, or engineering is an asset
- Experience with asset management software is an asset
Benefits
Comp & perks- Accommodations for applicants with disabilities
- Remote work arrangement